Furniture Village - Nottingham Reviews Summary

Customer Service

Pros:

• "Martyn Boston was absolutely excellent in advising us on the product we were sourcing."
• "The salesman Martin then left us to look at test out what was available, he kept popping back to check we were ok but was not pushy at all."
• "Nick was extremely professional and helped me secure the sofa and mattress I wanted at an unbelievable price."
• "Very professional and helpful and able to answer all of my questions."
• "Martin the sales guy came over to make himself known to us & gave us the fabric guides as to what we could have in the design of sofa we liked."
• "Stuart from friendly and knowledgeable about the products we were purchasing."
• "Sam was very polite and knowledgeable on products in store and all in all was a pleasurable shopping experience!"
• "Pamela Brookes greeted us and made us welcome. Offered advice & gave information as requested; then offered us refreshment & went to get it, leaving us to discuss in private."

Cons:

• "Customer service at Furniture Village Nottingham is a joke, I wouldn't buy from here again, even if it's significantly cheaper!"
• "Very bad customer service. The sales person in the store told me a lot of lies."
• "Extremely bad customer service, DO NOT buy here, YOU WILL regret it."
• "Utterly terrible. Do not order anything from this company unless you are happy to wait and wait and wait while they keep your money in the bank."
• "I was discriminated against and was told I was not able to have a coffee due to being disabled."
• "Asked about wardrobes and catalogue, told to look on internet and he walked away."
• "Very poor customer service: I am unable to get through and rearrange a delivery date that was brought forward by many weeks without my consent or knowledge."
• "Absolutely disgusted in the way I have been spoken to by the manager at Furniture Village Nottingham."

Delivery and Product Quality

Pros:

• "The delivery guys were also as professional. The quality of my sofa is amazing."
• "Although we knew what we wanted the salesperson was very thorough as we placed our order."
• "Great customer service. Martyn looked after us from when we walked into the store."
• "Fantastic service we just went in and bought a sofa and swivel chair, Nick (cameron) was relaxed, knowledgeable, friendly."

Cons:

• "After only 18 months the leather on my sofa started to peel & big holes appeared."
• "Ordered a wardrobe from Furniture Village and PIPS Logistic was doing the instalment when they doing the instalment damaged my floor."
• "Ridiculous waiting time. Ordered a sofa in May, and I'm still sitting on the floor on October."
• "My bed has still not arrived, ordered and paid for in October. Mattress arrived, but pretty useless without the bed!"
• "Having spent 10 weeks waiting for our bed to arrive, we received a broken £3200 bed."
• "I bought a new Power Cylinder Sofa for my new home. The delivery was really really fast! However, after the delivery guy left. We found out that one side of the sofa join didn’t work properly!"