Nando's Westfield London Reviews Summary

Food Quality

Pros:

• "The food is 5 of 5 and tasty."
• "As usual with Nando's, the food tasted great and good portions for the price paid."
• "The chicken liver was the best I have had in a Nando's."
• "The chicken was nice and spicy, mash was tasty and thick."
• "Food was the same as you can expect from a nandos. Tasty and quick, reasonably priced."
• "Absolutely delicious with good value for money - Got a whole chicken with two sides to share and sums up to around £15 per person!"
• "Always delicious chicken and very friendly people."

Cons:

• "The food is usually good but there were a couple times in the past when the chicken was lacking enough marinade."
• "The food came out fast which was great, however the chips were clearly old and refried."
• "The chicken came under cooked and unedible."
• "The food arrived burnt and cold."
• "Food was cold, lack of stock of menu items, broken ice machine, dirty tables."
• "Food felt like it had been under a heat lamp for too long, one of the orders arrived wrong."
• "The mash has a layer on top as-if its leftovers that's been microwaved and was cold underneath…"

Service

Pros:

• "The staff were friendly and efficient."
• "Nandos of course IS LIFE... loved the place great staff and clean place with good atmosphere."
• "Friendly waitress was making sure that we are ok and if we needed anything else."
• "Customer service was very good and polite and even gave our friend free ice cream for her birthday."
• "Staff were friendly and food came to us incredibly quickly."
• "Today we met Toe (Asian lady) who helped us in placing our order. She has absolutely high standards in her manners when liaising with customers."
• "Wow what can I say, except how happy I was with the service the host Charlie provided, he was very attentive, professional, polite and kind."

Cons:

• "Rude staff who can’t take complaints positively."
• "Very poor customer service. Cashier serves me, then stops to take an order from another customer."
• "I asked for a glass to get water and the waiter forgot."
• "Due to us not being at the table they stole our food and never gave it back to us or offered any kind of refund or compensation."
• "A really unpleasant experience. After that kind of customer service, it wouldn’t have been a comfortable experience speaking with the manager."
• "The line was spiralling around corners. At least 10 empty tables just waiting to be cleaned but the workers are all walking around chatting to each other instead of preparing tables."
• "I call to the manager her Name is TOTE Asian lady... She is just unbelievable so rude."

Ambiance and Cleanliness

Pros:

• "Restaurant was clean despite being very busy."
• "Great view of Westfield seated quickly a bit too quick."
• "The restaurant is clean and easy to navigate and post Covid, has effective safety protocols in place."
• "Nice overviews of the shopping centre."
• "The place has got a neat ambiance."
• "The place was very nice. I loved that it was up high so I could see the whole view."
• "Nice position overlooking the shops so you can people watch."

Cons:

• "It was noisy and crowded there, but thankfully we were not forgotten by the staff."
• "Got seated in a cramped area."
• "The venue is far too small and there's always a lengthy queue outside."
• "The place itself is very crowded. Especially if there is only 2 of you."
• "Very noisy restaurant with flickering lights (it's meant to do that, but it is very disturbing)."
• "Very very tight sitting place quite annoying for us and other. Tight for people with kids."
• "There was an unpleasant smell coming from the area where we were seated initially."