Amigos Burgers and Shakes-Shepherds Bush Reviews Summary

Food Quality

Pros:

• "The beef they use seems to be much higher quality than some of the other chains."
• "The beef patties where so flavourful the best I've tried!"
• "The meal tops it off perfectly without being overpriced."
• "The sauces are fabulous and complement the chips nicely."
• "The food taste was good, chips portion and taste good. Chicken burger size has reduced unbelievably."
• "The kids chicken nuggets meal had a generous portion of nuggets that were very tasty!"
• "The fillets were really succulent, thick and well seasoned."

Cons:

• "I ordered chilli cheese fries with my burger and it was a horrific mess in a bowl with nasty tasting cheese and way too much liquid."
• "Shop with these guys all the time spend a lot of money... the quality was below average."
• "Burgers are definitely not fresh more like frozen and then grilled."
• "The burgers began to be overcooked and you could taste some parts of the patty was burnt."
• "The burger was burnt you could taste the burnt bits on the burger."
• "Straight away I knew it was a frozen processed burger."
• "The burgers smelt like frozen ones you get in a supermarket."

Service

Pros:

• "Deborah was super helpful!"
• "Staff are helpful. Service is efficient."
• "Firstly the service was great."
• "It was a delightful experience!"
• "Excellent eatery for a juicy, delicious burger!"
• "The best part for me is the service from all the staff here 10/10."
• "Staff were very friendly and helpful."

Cons:

• "However, the customer service could be better and the tables were not cleaned."
• "The Service was horrible. We waited their for an hour and a half for our food."
• "They constantly mess up orders as half of their staff is newly trained."
• "I was compelled to do so after having the worst customer service experience I have ever had."
• "RACIST MANAGEMENT AND STAFF! AVOID THIS ENTIRE FRANCHISE!"
• "Staff here are a joke."
• "The service is very, very poor."

Price

Pros:

• "You get a nice choice of burgers and can have a 6oz for £4.99 or a whopping 12oz for £7.99."
• "Reasonable prices especially considering the area."
• "Prices are very affordable."
• "Overall the meal is filling and the price I paid was decent."
• "Great food. Much more filling and cheaper than McDonald's."
• "All in all great burgers at a great price."
• "The prices of the food is really good for a gourmet burger join."

Cons:

• "With the price hike to £11 a meal makes you question yourself."
• "After spending over £70 in there I was still being made to spend more."
• "Very expensive burger which is not worth it's price."
• "3 burgers, chips and milkshakes cost over £45 and when it finally came not even half of the order was there!"
• "Now 10 pounds a meal with small chips which is excessive pricing for a simple burger with sauce."
• "Burgers are nice, a little expensive for what they are."
• "Poor quality overpriced food."

Cleanliness & Atmosphere

Pros:

• "A real locals place with a lovely atmosphere and delicious food!!!"
• "The atmosphere was amazing."
• "A lovely cosy little place 😊 we enjoyed the food very much!"
• "Love the place, food is amazing and tasty!"
• "The staff were so kind and respectful and the environment was friendly."
• "Such a friendly service and smile."
• "Great hosting by the awesome guys there."

Cons:

• "The tables were dirty and we had to sit next to strangers which was uncomfortable."
• "We had to sit on metal chairs which were uncomfortable and we had to sit next to the door and it was cold and the door did not shut properly it was always ajar."
• "The tables were not cleaned."
• "The tables always seem to be dirty and the seats haven't aged well with holes and tears."
• "The tables were also cluttered with leftover rubbish, which did not get cleaned for the whole time we were at the restaurant."
• "They don't clean the tables after other customers leave."
• "Atmosphere was very dull, dark and dated."