Address: 3 Chapel Pl, London, W1G 0BG, United Kingdom
Phone: +442074951816
Rating: 4.6
based on 181 reviews.
Food Quality
Pros:
"Superb cuisine, wonderfully warm but slick, professional service."
"Food was incredible, the wagyu especially was unforgettable."
"All was perfectly cooked and their meat is aged, accordingly it tastes perfect an beyond any steak I have ever had."
"The steaks are delicious and the Norwegian crab is the best crab I've ever had."
"The food was outstandingly delicious and the setting and ambiance is a dream."
"The food was very very good. Steaks were perfectly cooked and flavoured."
"The steak was off the scale good, some of the best I've ever had."
Cons:
"Lobster tacos not so great so will not order again."
"The crab was overcooked and rubbery which made it extremely difficult to extract and the steak (we ordered a 400g t-bone) was undercooked."
"Appetisers were great and so was the meat; however, when served, the meat temperature and its searing were cold."
"The “King Crab Legs & Claws” are NOT worth it."
"Bland overpriced food. Had two tasting menus and pretty much everything that was served had minimal flavour."
"The snow crab legs that we had tonight was not fresh at all."
"Food was average... service was sllllooowwww...."
Service
Pros:
"Staff are very welcoming and helpful as well as polite."
"Every member of staff we encountered was warm, welcoming and really made the evening special."
"Staff was extremely knowledgeable, helpful and friendly (everyone!)."
"Service was excellent. The waitress was very informative about cut types."
"The service is amazing. Friendly and helpful staff with smile."
"Service was very smooth and nice. They explained everything to us and helped us order the right amount and recommended us which steaks to have."
"Service was beyond amazing - swift, polite, knowledgeable and with a smile."
Cons:
"Serving staff were slow to respond, keen to upsell and embarrassingly poor with their knowledge about the menu."
"Would not return and the service, although the waitress was ok - overall poor."
"Service was also on the slow side."
"Our waitress couldn't care less that we didn't understand our menu."
"The service was lacklustre and indifferent."
"Table service is pretty poor with barely be any attention given."
"Service was slow throughout, for no obvious reason."
Ambiance
Pros:
"It is a very elegant luxurious place."
"Stunning restaurant with an amazing medieval like atmosphere."
"The setting is an opulent downstairs banqueting atmosphere with long thick wooden tables with only temporary covid barriers separating diners."
"The ambience of the restaurant was decadent but not pretentious."
"Good atmosphere when it got busy and very nice setting with the lighting and candles on the tables."
"Atmosphere is super chill and relaxed."
"Love the long wooden dining tables. Like those you find in Harry Potter movie."
Cons:
"Because it’s an open environment, so it was a bit loud with the people and the noise."
"Restaurant room is incredibly noisy and you won't be able to have a chat with anyone without screaming."
"Place was very crowded and super loud because of that, it was almost impossible to talk across the table."
"The restaurant has a refectory table setup so you have to sit next to each other, rather than opposite and turn around awkwardly to speak which eventually gives you a crick in your neck."
"The restaurant allowed a large party to play with and have photos taken with the live Norwegian crab....like a circus. Disgusting behaviour that continued even after other customer complaints."
"On the downside the place is too loud and the prices have become a bit extreme lately."
"My biggest complaint was the cafeteria table layout."