Steak & Lobster Marble Arch Reviews Summary

Service

Pros:

• "Mr Ganguly our waiter was fantastic. It saddens me to think I'll never have a better Pisco sour again."
• "Ana Maria, our waitress was lovely and very helpful with everything."
• "The waiters were attentive, the menu was simple and the service was great."
• "Waitstaff was attentive, but not intrusive, which I appreciate!"
• "Hi just want to say a thank you to Stephen and rest of the staff for taking care of me and my friend. From seating me to the food recommendations to letting us stay later because we had so much to talk about. Professional and friendly. Thank you Stephen you are wonderful."
• "The staff was very nice and all of our selections were delicious. They make a great Old Fashioned, and this is from someone who is from Kentucky and knows quite a bit about Old Fashioneds! What a wonderful discovery on our first day in London."
• "Floor staff were very considerate and helpful."

Cons:

• "Absolutely shocking place watching the manager touch a female and locking young vulnerable girls in the shop and the female that was there and charging £120 for no meal absolutely shocking and I feel the girls should take this small claims court and the police."
• "Staff overworked and my wife and I felt rushed."
• "Service is mediocre."
• "The staff were very rude&aggressive towards myself and other customers."
• "Anna the supervisor who wasn’t friendly at all, says our booking had been cancelled and we have to wait about roughly 20 minutes for tables to be clear for people to finish eating."
• "The waitress took our friends plate away while she was still eating!"
• "The staff were very attentive."

Food Quality

Pros:

• "Very good lobster, pretty good steak."
• "The steak was probably one of the nicest steaks that I have tasted."
• "Loved my surf and turf roll plus unlimited fries and salad all for £20! The salted caramel cheesecake was DIVINE."
• "The steak was cooked to perfection and so was the lobster."
• "Seriously good. My ribeye was cooked to perfection."
• "The steak was absolutely mind blowing with the juiciness and size of it."
• "The lobster was particularly nice."

Cons:

• "The food was plain. Nothing special at all."
• "The food came late I understand the delay because of Valentine’s Day but the wait time was too long."
• "When our food finally came I found a long black curly hair in my food I was offered a new plate but from then on I was just put off."
• "The lobster is very small and the price is high."
• "The food didn’t live up to the prices (prices too high compared to the quality), and the most expensive red wine was served too warm."
• "The steak was very good but the lobster was tiny and parts where raw, very disappointing."
• "The dishes were overpriced, especially the lobster dish."

Value for Money

Pros:

• "The food is reasonable for the price."
• "Its valued at a good price too, as steak in West London could be a bit of a hit and miss."
• "Great food for a fair price."
• "If you're in the mood for quality steak and lobster without a hefty price tag, this spot hits the mark for a satisfying culinary experience."
• "Steak and Lobster – exceptional dining, and the price was reasonable. The food delivered superb flavors without breaking the bank."
• "I really enjoyed my meal here. I went for the sirloin and it was delicious! It comes with unlimited fries and salad! The staff were very friendly and tentative and the food was reasonably priced."
• "Great food, went with my girlfriend for a sorry dinner. She accepted happily as she loves lobster. Find this is cheaper than burger and lobster but it’s more luxurious and tastes better."

Cons:

• "None of them was really impressive considering the price."
• "Overpriced."
• "The prices are higher due to location which I was not prepared for as I go here often in the Heathrow branch and I am familiarised with prices."
• "The prices for items has also gone up and I don’t think it’s really worth the price especially considering there are other steak places which maybe taste better."
• "£20 is overpriced for a small lobster and steak roll, even with bottomless fries."
• "Given the location and the price, the steak is average and the fries stingy and poor. Going from unlimited fries and salad to offering steak or lobster served with a choice of only one portion either fries or salad is disappointing."
• "The turf and serve we got was disappointing as the lobster was tiny, I mean 2 bites and it was done."

Ambience

Pros:

• "It was slightly hard to find but trust google, Lol you’re in the right place."
• "Lovely location with beautiful interior."
• "Quiet and private atmosphere in a classy place and the steaks are juicy!"
• "We loved our meal, we hadn't realised it was part of a hotel (some guests were very casual and playing loud videos on their phones) peppercorn sauce was too watery for my taste but that didn't affect our experience much. My steak was huge and cooked beautifully, unlimited chips were great and the salad dressing was lovely."
• "The restaurant is tiny and quiet."
• "Really cosy atmosphere."
• "The atmosphere of the restaurant was wonderful."

Cons:

• "But would not go back."
• "The music was so bad (and they couldn’t change it) and the room had no sound dimming interior which turned the lovely dinner into a noisy experience."
• "AVOID THIS DISGUSTING RESTAURANT AT ALL COSTS!!!!"
• "Ambience was dead (it's in a small enclave of a hotel)."
• "Also wasn't happy with the dirty stained chairs that I had to sit on."
• "Would not recommend."
• "It is a nice ambience."