Com Viet Reviews Summary

Customer Service

Pros:

• "Excellent customer service and one of the best Vietnamese I have been to in the UK."
• "Extremely fast and kind service."
• "Service was super quick and efficient also!"
• "The service was very nice and the staff was super friendly."
• "Service: Exceptional service from both management and staff, friendly, professional and helpful staff."
• "Really great customer service."
• "Very friendly and knowledgeable staff. Would go back again."

Cons:

• "Service was not good at all."
• "The service was warm and welcoming and they gave us a fiery and delicious chilli oil on request!"
• "Only slightly annoying thing was the service, with the waiter asking us every minute if we were ready to order."
• "The food is good. The restaurant is not clean. The toilets are not clean. The staff are friendly but the service is way too casual."
• "Service was a little off, though we were the only ones in there at noon."
• "Service efficient and friendly though."
• "Service was brilliant, would definitely recommend a visit."

Food Quality

Pros:

• "The entree portions were better and filled me up."
• "Food was nice, prices ok but then the sudden 'optional' automatically added, yet not mentioned, service fee gets added to the bill."
• "Friendly courteous staff. Compared to all the Vietnamese food I've had over the years, both my friend and I felt the food was a bit bland."
• "The food was so tasty and came so quickly."
• "The food is melting in your mouth and the service was great."
• "All foods are fresh, delicious, and full."
• "The food was amazing and cooked to perfection."

Cons:

• "The worst pho I have ever had, but it still costs 15 pounds with the service charge. The broth is too salty and I believe the bean sprouts were not thoroughly washed."
• "The food was fine but nothing transcendant regarding to the price."
• "The soup was a bit anemic with not enough green leaves."
• "Although the food was tasty, I found it overpriced."
• "The slow cooked chicken did not have much flavor."
• "Food was delicious. Phò is a must try!"
• "The food was tasty."

Atmosphere & Ambiance

Pros:

• "Nice vegetarian and vegan options as well."
• "The place was quite small but cozy."
• "The restaurant had a wonderful atmosphere, not too loud, not too quiet either."
• "The restaurant itself felt authentic without causing the embarrassment that Brits often feel faced with a foreign culture - a great mix."
• "Atmosphere: Fairly dark but feel warm and welcoming, would be perfect for a date, but also have spaces to host large group."
• "Relaxed and comfy atmosphere."
• "The atmosphere was relaxed and upbeat."

Cons:

• "The atmosphere is underwhelming and the place doesn't look very well looked after."
• "Actually the place didn't look very well taken care of. The carpet in the entrance has seen better days and the bathrooms downstairs looked kind of sad."
• "Somewhat characterless West End restaurant aimed at the many tourists in the area."
• "The wider seating is in the basement and the atmosphere is dark."
• "However I do think the food is on the expensive side which is why I’ve given it 4 stars."
• "The athmosphere is more like a take away with seatings."
• "You pay for the location as well as what we paid £70 for would have cost £50 in Hoxton or Shoreditch - and the latter would have been better quality."

Pricing & Value

Pros:

• "Pretty acceptable pricing."
• "Considering the prime location between Leicester Square and Covent Garden, you can't beat Com Viet for it's great value and fresh tasty Vietnamese food."
• "Authentic Vietnamese dishes at a reasonable price, in a place with a nice atmosphere."
• "Prices were reasonable with good service as well!"
• "Great Pho, spring rolls and chicken wings, reasonable price, great service!"
• "The prices are quite affordable and there is a good list of wines."
• "Very reasonable price and friendly service."

Cons:

• "Food was nice, prices ok but then the sudden 'optional' automatically added, yet not mentioned, service fee gets added to the bill."
• "Relatively expensive too."
• "The bill already included a service charge of over 10%. I'm deducting one star for the fact that guests can't choose and have to pay it."
• "It was a very hot day though and the restaurant sat us by the kitchen. We had to ask them to put the fan on us as we were so hot, it was actually nice when we finished and got out of there."
• "They surprised me with a charge of more than 4 pounds for white rice -- adding > 40% to the cost of the entree that was really incomplete without the rice."
• "The food was very tasty, beef pho/charcoaled spare ribs/ spring rolls and fairly priced on the lunchtime set menu however the drinks are mega expensive."
• "Even the portion of rice is good but really overpriced."