Ngon Ngon Reviews Summary

Food Quality

Pros:

• "The food here is stunning."
• "The Duck Pho is seriously dreamy."
• "Superb!! Delicious food at reason prices, great portion too!"
• "The food was incredible! Had the monk fish and my friend had the pho soup and we both said it’s one of the best meals we’ve had in London."
• "The Pho was superb, very deep flavour - a different class to the broth served at the chain restaurant called 'Pho'."
• "The food was delicious - big portions and also great value for money."
• "The food here is absolutely amazing, so much flavour and really good portions."

Cons:

• "The price at Ngon Ngon is quite expensive for a lunchtime option."
• "Pho wasn't authentic, it was Chinese ho fun which was thick and not fresh so that was disappointing."
• "The duck was very sad looking and questionable tasting."
• "The prawn curry lacked flavour or subtlety: it was like an Irish stew with large lumps of carrot floating about."
• "The chicken was full of gristle and tasted bland."
• "The spicy tofu, which was a bit flavourless."
• "Pho didn't have enough stuff in it and it was overpriced."

Service

Pros:

• "Any service queries were responded to straightaway."
• "The staff is very nice and friendly, the food is great."
• "This restaurant has impeccable customer service - the staff are so friendly and the service is very fast."
• "The staff are genuinely friendly and welcoming."
• "Super friendly and helpful staff, lovely atmosphere."
• "Staff are friendly with little touches such as fresh cucumber in the table water for customers to enjoy."
• "The Manager at this place is very welcoming and conversational."

Cons:

• "The second time we asked three times and never got any."
• "They tell you they are aware of what gluten-free means, but then they ask you suspicious questions about it."
• "I ordered online, and my order was missing items. They refused to offer me compensation without explanation."
• "Sent our friend to the hospital. Unacceptable behaviour from a waiting and kitchen staff who mixed up a dish with fish sauce to our friend who was deathly allergic."
• "Our cutlery dirty and even so they struggled to offer us a discount which was only off one dish, amounting to £2."
• "Service wasn't great and it was hard to get the server's attention."
• "Staff were friendly but they got our order wrong and also tried to take plates away before we were finished."

Ambiance

Pros:

• "The ambiance is cosy yet vibrant, built around a yellow colour theme."
• "The atmosphere was delightful with flowers and artwork adding to the charm."
• "The interior is cute with floral decor and yellow walls."
• "Great service, nice open and clean venue."
• "The decor is bright yellow and very cute."
• "The ambience was good and cheerful."
• "Ambiance - chilled, busy Vietnamese restaurant."

Cons:

• "One thing the place need doing is a GOOD DEEP CLEAN. The cooling unit is covered with dust and wall as well."
• "There was a bit of a draft so if sensitive to cold, the seats near the window at the back might not be the best for you."
• "It was too smoky due to the food, served to others as it was giving too much of smoke and we were sitting in clouds of smoke."
• "However it was so loud in there we could barely hear each other and had to leave."
• "We were seated in the basement which wasn't welcoming."
• "The downside was that the restaurant is not spacious at all, so you do not have a lot of room."
• "The place is quite small, so keep that in mind if you are planning to go during a busy time."

Hygiene

Pros:

• "The restaurant looked clean and functional, not crammed but with plenty of folk in there."
• "Great service, nice open and clean venue."
• "Bright, cheerful, and clean interior and décor."

Cons:

• "The toilets are in poor condition with one out of order, one with broken tiles on the wall and a broken tap at the sink too."
• "Ate here last week and though the food was delicious, my experience was marred by the dirty entrance and the very grubby internal paintwork, especially on the doors."
• "They don't seem to take their 0 hygiene rating seriously and it harms a lot the experience."
• "However, we had to stop coming here when we found out their hygiene rating: ZERO!"
• "Found a piece of plastic and a hair in my pho... she offered a 10% refund on only the dish which ended up being £1."
• "On one side it's my favorite pho in London... On the other hand they have a real hygiene problem."

Value

Pros:

• "The price is quite reasonable."
• "The atmosphere is good (it does get quite noisy in the evening which I personally enjoy/ don't mind) and the prices are very reasonable."
• "Food was delicious, good portion size, and reasonably priced."
• "Prices were really reasonable."
• "Very good pricing considering the portions and quality of food."
• "All at a very reasonable price for the location too!"
• "Great value for the money of about 10£ for a main course."

Cons:

• "The price at Ngon Ngon is quite expensive for a lunchtime option."
• "However it is London prices and the soup was quite oily."
• "Not worth £42.50 I have just spent."
• "Can be on the pricey side but it will fulfill your Vietnamese cravings."
• "Pho didn't have enough stuff in it and it was overpriced."