Pho Reviews Summary

Food Quality

Pros:

• "Delicious Vietnamese food made with love."
• "Simple food served well. Just like in Vietnam except you get 3x more food."
• "Amazing food with faultless flavour."
• "The food was absolutely amazing, fresh tasting with the right amount of spices and heat."
• "The flavors are amazing all the dishes are great!"
• "Food was delicious and drinks too."
• "The food tasted amazing; the perfect warming meal."

Cons:

• "Such a huge disappointment after having visited other Pho restaurants in the country and this one being nowhere near up to the same standard."
• "The Pho both had very little favor and was not steaming hot."
• "Honestly, the worst Pho I have ever had. The soup is not hot enough for the veggies to turn soft."
• "The pho was bland and really salty."
• "The beef special pho was a bit disappointing because I had hardly any beef."
• "Worst pho I ever had in my entire life. The noodles are thick and soup very blend."
• "The soup was so salty that I couldn't even take it!"

Service

Pros:

• "our server was lovely and helpful."
• "Dan was awesome."
• "The staff always nice."
• "The staff was really friendly and very attentive."
• "Staff was very friendly and attentive too."
• "Fantastic customer service very friendly."
• "The staff were friendly and kind."

Cons:

• "Terrible service! Rude staff!we waited for 20 mit to get the menu."
• "The service is really horrible.We were waiting at the table for at least 20 mins without anyone serving us."
• "Stuff is extremely rude."
• "Service was appalling, took ages to get someone's attention."
• "Waitress seemed very annoyed that we'd asked her to take our order."
• "Service was really slow once we were seated, spent ages trying to get the attention of a waiter."
• "We were then sat after finishing our mains for 30 minutes before a waiter came over."

Value

Pros:

• "Total bill for two including starters and drinks was £50."
• "Last but not least bonus was reasonable prices, especially given the location."
• "While certainly not a cheap eat, the value for money is impeccable."
• "prices reasonable."
• "The noodle and soup broth was really good and reasonably priced."
• "If you are walking around and want a good inexpensive lunch or dinner than this is your place."
• "Reasonable price and quite lively vibe. Highly recommended."

Cons:

• "the price didn't reflect on the portion size."
• "Also, their food portions were significantly smaller."
• "Those 2 tiny wings cost £2. It was barely a bite. It was robbery."
• "Unpleasant finale was an item on the bill with 'optional' surcharge 12,5% for table of 5 and more."
• "Good food, but we got overcharged for drinks."
• "We were sat elbow to elbow with strangers which was a bit off putting."
• "Try to force you to pay service charge at the end after not mentioning that they will apply this anywhere on their menus."

Ambiance

Pros:

• "PHO is a great place for lunch in busy Covent Garden."
• "Excellent restaurant and a bliss to be in Central London."
• "A really lovely place to get Vietnamese food!"
• "The restaurant was quiet and chilled."
• "It's rustic stripped down design is a clear indication that you are here to experience the food and not the decor."
• "Good ambiance, friendly staff, and hip music."
• "Great atmosphere. Warm and friendly staff."

Cons:

• "Very noisy and very uncomfortable seating, the food is not up to standards, noodles not good quality."
• "The table we sat at was basically sticky because it had not been cleaned properly."
• "It was very loud. We were shouting to communicate."
• "Very noisy and very uncomfortable seating."
• "Restrooms could do with some renewal and thorough clean."
• "I did find the restaurant a little cramped."
• "The relaxed yet friendly service which makes it feel more like you’re popping into a casual dining spot and taking things at your own pace."