Hotpot Spot Reviews Summary

Food Variety and Quality

Pros:

• "Everything was so delicious cooked in the broth it was flavour heaven."
• "Food was lovely and plentiful!"
• "The mee-shay broth is one of the tastiest things I've ever had."
• "The food was perfect i had the Mongolian Meat set tray and it didn't disappoint."
• "The food is good quality and it’s easy to cook with most things only taking 1-2 mins."
• "The selection of ingredients and the broth flavours were great."
• "The food was incredible, my partner and I being vegetarians we were sceptical whether it would be as good without meat and we were so pleasantly surprised."
• "The food was delicious, the soup broths were really nice to the point where we would drink it all up at the end."

Cons:

• "The first would be to serve the meatballs fresh rather than frozen."
• "We ordered custard buns and one came without the filling."
• "The wooden tables were also a bit sticky which was a bit gross."
• "The ambiance was stale - music turned down, people talking in whispers."
• "The quality of the meats were atrocious - there was so much fat on the raw meat that it was stomach wrenching."
• "Portions were small and not very tasty. All the basic sauces such as soy sauce and so on were charged extra."
• "Small portions, yet expensive prices. Vegetable Platter...cost over £20 for a handful of vegetables."
• "I didn't see that being busy. The only reason we wanted to try it was because it was a new hot pot restaurant."

Service and Staff

Pros:

• "The staff were very polite and helpful, they explained the menu and how to cook everything."
• "Staff were really helpful, food was fresh, on the table quickly."
• "Service great, and a hand written thank you note & treat bag to boot! Very thoughtful."
• "Staff were really friendly and so caring."
• "They were so accommodating to our large group and nothing was too much."
• "The food service was impeccable, with the owner/host being especially attentive."
• "The staff were friendly and very generous, with complimentary spring rolls and hello panda biscuits."
• "Really nice food, well cooked and flavoured, great service."

Cons:

• "It took our beers over 20 minutes to arrive, after reminding the server of them."
• "Waited at least 20mins to order even a drink. And even then we had to call someone over."
• "Waitress wasn’t interested in servicing and clearly didn’t know what she was doing."
• "The only reason we wanted to try it was because it was a new hot pot restaurant."
• "Waited at least 20mins to order even a drink."
• "Waitress wasn’t interested in servicing and clearly didn’t know what she was doing."
• "The only reason we wanted to try it was because it was a new hot pot restaurant."
• "Went into the restaurant last night and we were told there would be a 45min wait."

Ambiance and Setting

Pros:

• "This is definitely something different if you’re looking to try a new food experience."
• "Hotpot also had a good variety of cocktails and other drinks on the menu."
• "The food was fresh and tasted delicious, the experience of the participatory cooking was very enjoyable."
• "The setting was fantastic and staff helpful and kind."
• "The atmosphere is relaxed and warming, especially in this winter season."
• "The restaurant itself is really nice to eat in with the décor etc."
• "The broth was delicious, the ingredients were of good quality and fresh."
• "The sauce station is also well stocked. You can make your own dipping sauces which made the food even better."

Cons:

• "The second thing would be to have some music playing to create a better atmosphere."
• "The space is quite basic and could do with some freshening up."
• "The ambiance was stale - music turned down, people talking in whispers in an essentially white-walled lunch hall."
• "The only reason we wanted to try it was because it was a new hot pot restaurant."
• "The wooden tables were also a bit sticky which was a bit gross."
• "The ambiance was stale - music turned down, people talking in whispers in an essentially white-walled lunch hall."
• "The only reason we wanted to try it was because it was a new hot pot restaurant."
• "Went into the restaurant last night and we were told there would be a 45min wait."