Royal Gwent Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Everything at every step was carefully explained."
• "The staff were all amazing from the top consultants right across the board."
• "Every time I have ended up in A&E I've always been treated in a timely fashion proportional to my injury."
• "The staff on B4 are amazing!! Maria deserves a pay rise...it's not just a job to her it's a calling!!!"
• "The treatment we received here has been nothing short of fantastic."
• "The staff are wonderful and have nursed my mother back to health."
• "The staff were amazing how they cope under such stress I don't know but cope they do."

Cons:

• "It took 9 hours before he was seen by a doctor!"
• "No doctors for 11 hours."
• "Been here since 7.30pm took an hour for triage to see us and when we were seen we were met by a rude obnoxious nurse who was constantly chomping on his chewing gum."
• "Staff have given up caring anymore they are just as fed up as the patients."
• "Reception staff are incredibly rude. Giving blunt and sarcastic replies to injured & vulnerable people."
• "Some of the nurses were nice, some were pretty rude."
• "Nurses and staff seem unhappy, no smiles and overall terrible people skills."

Facilities and Cleanliness

Pros:

• "The Hospital itself is good, with full canteen services toilets and even a Costa."
• "The food is fab! Clean environment."
• "Clean and staff very helpful."
• "I am overwhelmed by the cleanliness of the hospital, including the public toilets."
• "I stayed on a lovely clean ward and the food was good too."
• "The Gwent is spotless."
• "The hospital was very clean as well."

Cons:

• "The hospital needs knocking down and rebuilding!! It's so old!!!"
• "This hospital is disgraceful. Dirty."
• "Disgusting dirty filthy smelly, hospital gave birth here in 2014 went in at 11.15pm, was shown to a room to wait and opposite me was a bed covered in blood."
• "An appallingly old hospital with 'parking' for about 100 cars for a hospital in excess of 700-beds."
• "The place is a disaster inside and out."
• "The hospital is dirty and filthy, absolutely appalling!!"
• "But really, not a nice hospital at all."

Parking and Accessibility

Pros:

• "There is free parking local and a few mins walk back to the hospital after parking up."
• "Car park back open now but still limited parking spaces."
• "Yes parking can we a pain at times but there is a massive overflow car park over the road."
• "We waited no more than 30 minutes and went in for treatment and a referral to eye clinic."

Cons:

• "As for the parking absolutely disgusting no room end up having to wait hours for the overflow carpark one in one out."
• "Parking is ridiculous, extremely long waiting times in a and e."
• "Poor parking facilities, I find a lot of disabled spots blocked off for no reason."
• "The only downside was the atrocious parking provision which mainly affected my visitors."
• "Desperate lack of parking at least the small amount of parking is free."
• "Needed my daughter to be seen in A&E because of a head injury that's affected her badly only to be turned away because there was no parking available."
• "Parking is the worse place I have ever parked had to drop disabled dad outside hospital go park the car in streets around hospital and run back."