Hup Lee Buffet Restaurant Reviews Summary

Customer Service

Pros:

• "The staff are always on the ball to replace empty dishes and make sure all dishes are available."
• "Staff are pleasant, if a bit slow to celebrate round."
• "The staff were very friendly and accommodating."
• "Staff very friendly and cleared the plates really quickly!"
• "Waiting staff are attentive."
• "Staff is always on hand to remove plates away once you have finished eating. Very pleasant and friendly."
• "The staff were friendly and helpful."

Cons:

• "Terrible customer service and we WILL NOT BE BACK !"
• "Staff stood staring at us to finish our plates which was really uncomfortable."
• "Honestly I wouldn't have minded paying the full price but the attitude from the guy behind the counter basically calling me a liar was disgusting."
• "The servant following me round the full buffet at my back fixing every tray I used felt very intrusive she was less than a foot from me."
• "One of the elderly staff came up to our table and saw some food left on the table not minding that a child is also at the table and told us that if we waste food we would be paying extra so we should be careful."
• "Woman on the phone got our order wrong... was very rude and tried to blame us."
• "One of the staff embarrassing me and shout about the fact my children didn't eat their food."

Food Quality

Pros:

• "The food is amazing and very reasonable."
• "Food looked fresh. All the choices I made were excellent."
• "The food is brilliant piping hot."
• "Really great food (Salt & pepper chips are amazing)."
• "Fresh hot cooked Chinese food. Buffet style. Very tasty food."
• "Food was lovely and staff friendly and helpful."
• "The food is delicious."

Cons:

• "Some food seem to have been out for a while."
• "Food barely warm, not a great choice, really gone downhill sadly."
• "The different meals I tried were quite runny."
• "Food is not hot and salty."
• "Food was rotten and been sick ever since I left the place."
• "Most of the food was cold and the bread for the soup was brick hard."
• "Food over cooked and soggy."

Value for Money

Pros:

• "Good value for money."
• "I thought it was good value."
• "It's good value for the money."
• "All reasonably and competitively priced."
• "Very reasonable £16.90 per person up to 4.15 then £20.90 per person all you can eat with all you can eat puddings delicious definitely recommend."
• "Great value if you can fill your stomach to capacity, food was really good with loads of various dishes."
• "Amazing quality, great prices."

Cons:

• "It was overpriced, charged £7 for my two year old!!"
• "Was there last week half the tables had been taken out tonight all the tables had been put back and the buffet price was up 2 pounds a head profiteering."
• "£13.90 per person, complete rip-off!"
• "Pricing was terrible had to pay 12.80 for a 2 year old lucky if she ate 1 plate worth."
• "£41 for two adults with a coke each is ridiculous."
• "Soft drinks are expensive your cheaper getting drunk."
• "£35 for 2 people with 3 soft drinks to eat a small amount of cold food. Not value for money."

Atmosphere & Cleanliness

Pros:

• "Place nice and clean but suggest the mens bathroom area be check more often."
• "Very busy and loud however the atmosphere was lively."
• "Spotlessly clean."
• "Value for money place was very clean toilets 2 very plsed with visit will go back for sure."
• "The restaurant is spotless and staff are cleaning when someone leaves."
• "It was extremely clean, plenty of space between people, sanitiser available upon entry."
• "The atmosphere was really good and the restaurant itself was extremely well presented and clean."

Cons:

• "Its the only place I've been in the past few weeks where I actually felt uncomfortable."
• "We ate one very small plate and left as we both felt really uncomfortable."
• "Tables were a bit worn so looked scruffy."
• "Tables looked a bit tired and the whole place felt like it hadn’t been refurbished for years."
• "Hair found in the ice cream."
• "There were far too many people in the restaurant in order to keep a safe distance."
• "They ruined our family new year day."

Payment & Pricing

Pros:

• "The food is amazing and very reasonable."
• "Very reasonable £16.90 per person up to 4.15 then £20.90 per person all you can eat with all you can eat puddings delicious definitely recommend."
• "Amazing quality, great prices."
• "Great value if you can fill your stomach to capacity, food was really good with loads of various dishes."

Cons:

• "Only down thing was it was pay by cash only."
• "It was cash only which was rather annoying."
• "A can of soda is 2.30 which I think is hugely overpriced."
• "All cans £3.50 is a total scam."
• "But charging £2.60 for a can of juice is a bit steep."
• "The price of soft drinks i had a glass of tap water and it was 2.60."
• "No card facilities."