Address: 5 Springfield Lyons Approach, Springfield, Chelmsford CM2 5LB, United Kingdom
Phone: +441245493939
Rating: 4.4
based on 97 reviews.
Professionalism and Efficiency
Pros:
"At every step of the way, they were efficient, professional and speedy."
"Michael Callaghan is fabulous, I needed a Statutory Declaration and I needed it quickly, he couldn't have been more helpful and an absolute joy to work with."
"Very professional, proactive and Excellent communication throughout to keep us updated."
"The professionalism, attention to detail and quick turnaround were exceptional."
"Each stage of the process was clearly explained and speedily communicated, making the whole event simple and stress free."
"They completed all aspects of the paperwork in a timely manner and with clear and concise communication."
"Dealt with all aspects in a very prompt, courteous and professional manner and always kept us well informed."
Cons:
"We were gutted and very disappointed with Gepps so we decided to raise a formal complaint."
"Total lack of communication, information regarding purchase not passed along, very little updates."
"I was made to feel that as i was purchasing a fairly inexpensive property i was the last of there worries."
"We had to chase her all the time and we always felt unguided and unsupported."
"I have engaged this firm for my flat purchase and had very disappointing experience so far: rude staff, unclear messages, no status update, just sitting on my transaction without any explanation to me."
"The team I worked with constantly kept sending wrong information, including other people's confidential documents."
"Such a stressful 6 months! I definitely wouldn't recommend."
Customer Service and Responsiveness
Pros:
"Chris Howe and his team were always available to help if I had any questions."
"Every query was answered promptly."
"They were very responsive and kept us informed at all stages of the process."
"Our queries have always been answered promptly."
"Very prompt replies to questions from his team with clear explanations."
"They were always quick to respond, patient to all our questions and knowledgeable in their answers."
"The team was proactive and there was always someone on hand to answer queries."
Cons:
"Unfortunately, Raine Cozens didn't get back to me."
"We never got one single apology from Mrs Worley who showed arrogance at all times."
"Mrs Worley was very unhelpful, unwilling to give us guidance and quite rude on the phone."
"We had no reply to our emails so had to actually go to their office to see if they could undertake our work."
"Phoned for advice regarding travel consent. Was told that the required service could be provided and to come down to the office. Was turned away as not an existing client."
"I tried to call her and email her for the last couple of weeks. No luck with any response."
"Quiet annoying having to consistently harrase the person who's working for you for advice, updates or doesnt actually respond at all."
Value and Transparency
Pros:
"Also was assured there will be no hidden fees at the end and the quote was final but several fees were added."
"I was then hit with a £150.96 invoice for photocopying charges!"
"They didn't calculate the stamp duty correctly and we realised, the day before exchanging contracts, that we had to pay approx. £10000 more than expected."
"Gepps refused to release my file of papers unless I agreed to pay 0.20p per sheet of paper copying charges."
"If this was their insurer requirement, then Gepps should have borne the cost of this!"
"Felt like a free sessions was used as bate to get my money and not much support or help."
"This was a big mistake and resulted on us losing the house."
Cons:
"Would definitely recommend to anyone looking for value for money."