David Gray Solicitors LLP Reviews Summary

Communication

Pros:

• "They were efficient and courteous, prompt and helpful in responding to our queries."
• "We found him easy to work with, informative and communicated each step clearly and effectively."
• "Once I had uploaded documents onto the portal the communication was clear."
• "June's communication skills throughout the process was faultless."
• "They have kept me informed at all times and ensured at a stressful time they did not add to it in the slightest."
• "Our solicitor Matthew Smith is excellent, very efficient, kept us informed at all times."
• "Throughout the process I was kept informed and up to date on the progress of our case."

Cons:

• "The Estate agent and the seller complained regularly about the poor communication from David Gray."
• "The second date for exchange also passed by as the documents had still not been received, again with no explanation."
• "No acknowledgement that documents had been received etc. Had to keep emailing."
• "Unfortunately, the Visa application was declined again."
• "On the day both parties were expecting exchange of contracts to occur, it didn’t, with no warning or discussion."
• "The purchase of the property proved to be extremely stressful due to the incompetence and nonchalant attitude of the conveyancer, Kay Potts."
• "Terrible customer service!"

Professionalism

Pros:

• "A Thousand thanks to my solicitor Mr Crowther, Paul and my Barrister Mr Hegarty, Brian for the level of time and support they contributed towards my case."
• "Sophie Allinson has now handled 2 separate (and very different) speeding issues and both times I have received the outcome I was hoping for."
• "Tom ensured that I was provided with speedy service, detailed legal advice and his attention to detail was second to none."
• "Amazing service couldn’t have asked for anything more, Miss Allinson did an amazing job and invested a lot of time and effort into my case."
• "I am very impressed with Amber Lea’s job."
• "Sophie Allinson represented me and she was amazing, very relaxed yet extremely professional."
• "I would highly recommend working with Mr. Irfan Ali from David Gray Solicitors."

Cons:

• "Personally, I would definitely not recommend this law firm now."
• "If I could give no stars I would, absolutely atrocious only interested in the money and not the client."
• "Misrepresentation and misadvertising, will look elsewhere for trust will and mediation."
• "Took the fees but provided completely wrong advice, or at least misled me."
• "I paid for legal advice but got wrong information from a not-supposed-to-be non experienced 'solicitor'."
• "Solicitor didn't bother turning up for my zoom consultation despite a pre-payment of £180."
• "No effort was made to work round my schedule despite their errors."

Efficiency

Pros:

• "We were advised of each step and before the expected waiting time, we had a letter from the home office advising us that our application had been reviewed and mum had been offered a 10 year visitor's visa."
• "We had a really fast turn around of approx 8 weeks from mortgage offer to completion."
• "The service for both was excellent, being both efficient and effective with great communication throughout."
• "Our purchase went through despite the difficulties involved with completing on time."
• "We were kept up to date with progress throughout the entire purchase and it was completed quickly."
• "Communication was excellent as it was quick and coupled with a huge amount of patience as the whole process was explained to us."
• "The team were quick to respond, thorough and all documentation was sent in a timely manner and with clear instructions."

Cons:

• "No offer as it was such a non-starter of a reduced rate, or because they let me down a discount."
• "The second date for exchange also passed by as the documents had still not been received, again with no explanation."
• "No acknowledgement that documents had been received etc. Had to keep emailing."
• "Unfortunately, the Visa application was declined again."
• "By comparison, the sale of my property was delayed due to the buyers solicitors having time off."
• "The purchase of the property proved to be extremely stressful due to the incompetence and nonchalant attitude of the conveyancer, Kay Potts."
• "We ended up exchanging and completing on the same day, 5 days before Xmas, which left no time for any arrangements to be made."

Value

Pros:

• "Their prices are competitive and now that I have paid I would say cheap for the service they provide."
• "David Gray's costs were significantly less, the local service, efficiency, professionalism and outcome received was way beyond what I expected."
• "I also did quite a lot of research into fees and for the service they offer it’s an absolute bargain."
• "I now live in London, but we went to them because they're a lot cheaper than London firms for conveyancing."
• "Do not go with who your estate agent recommends just come straight to David Gray. One for the extremely efficient service but also for the price."
• "Every matter was efficiently dealt with and although it was a difficult time personally, everything went through very smoothly and it was good value for money."
• "The removal of any stress associated with my recent house purchase was most welcome."

Cons:

• "If I could give no stars I would, absolutely atrocious only interested in the money and not the client."
• "Clearly they saw me as an easy way to make a quick buck, and were happy to do so."
• "Solicitor didn't bother turning up for my zoom consultation despite a pre-payment of £180."
• "No effort was made to work round my schedule despite their errors."
• "I just think that it was a lot of money to pay when the solicitor had made up his mind before I even answered the call."
• "Well contacted these people today for advice on setting up a trust will. No problem there, basic cost explained and it might be more as each trust will is different."
• "We ended up exchanging and completing on the same day, 5 days before Xmas, which left no time for any arrangements to be made."