Bella Italia - Gateshead, intu Metrocentre Reviews Summary

Service

Pros:

• "Service was great (courtesy of Damon.)"
• "The waitress called EWELINA was absolutely brilliant, first class service from her."
• "Really nice service. Shown to a table, nice waitress and drinks brought within minutes."
• "Service was excellent. Very quick service, just the right amount of attention."
• "Charlie & Katie were absolutely amazing!"
• "Our server Katie was so polite and patient and gave fantastic service."
• "The staff where absolutely welcoming and friendly and accurately handled our order with specific dietary requirements."

Cons:

• "Had to wait 10 minutes for change after paying the bill."
• "The waitress was borderline rude advising she was the only person serving."
• "From being seated it was almost 15 minutes before order was taken."
• "The waiter was inattentive and the service was extremely slow, we were practically ignored."
• "Really disappointed with our visit, the service was good but had to send coffee back as was cold."
• "Waited for a long time for food."
• "Service very poor."

Food Quality

Pros:

• "Campagna pizza was probably the best veggie pizza I've ever had."
• "The food we had was delicious and fresh."
• "The food was brilliant, full of taste. The meatball starters we’re bloody brilliant."
• "Not only this, but the food was immaculate! The Pomodoro pasta and the Picante pizza were incredibly flavourful, hats off to the chef."
• "Meatballs (vegan and not vegan) were very nice, Margarita pizza was really good."
• "The Carbonara was amazing, my partner loved it and the calzone will make you really full and it is delicious."
• "The food was cooked and presented beautifully."

Cons:

• "For mains I ordered a pomorodo pasta with buffalo cheese. I really thought it was something from a tin."
• "Some of the food was lovely some was not so good, my daughter had carbonara it was so dry she didn't enjoy it at all."
• "Ordered online from their macshack absolutely disgusting."
• "Ordered spaghetti and meatballs but meatballs were cold and spaghetti hadn't been drained properly."
• "The meatballs and sauce looked like they were just microwaved."
• "The vegetarian burger was soggy and lukewarm and seemed as if it had been microwaved."
• "Ordered the four cheese macaroni which was so bland and very dry."

Atmosphere & Cleanliness

Pros:

• "The place was immaculate."
• "Thank you for making our valentines meal a nice experience."
• "Called to Bella Italia in the metro centre on a recommendation of a friend and was not disappointed at all."
• "A very lovely Resturant with a fantastic atmosphere."
• "Atmosphere was nice and relaxed."
• "Very clean restaurant."
• "Feels interestingly bijoux despite it having quite a large floor area."

Cons:

• "Upon entering and waiting to be seated, we stood for a while whilst a young gentleman cleared tables and another young lady seemed to be just wandering around."
• "What a dreadful afternoon. I am a single woman. Came to The Metro Centre to go to the cinema. Went to Bella Italia Was seated and found the last customers chewing gum rolled up in a napkin behind the menu."
• "Everyone in the restaurant looked miserable and seemed to be waiting ages for food."
• "Music was much too loud in the background."
• "Ignored by staff for ages and then seated at a very dirty table."
• "Worst of all were the many fruit flies and houseflies flying around while we tried to enjoy our dinner."
• "The hygiene presented was awful and the service was awful and did not feel professional."

Value for Money

Pros:

• "A must stop for anybody who wants a delicious meal delivered with a huge smile."
• "Food was also spot on and everyone was friendly."
• "Food was lovely and fresh, and the set menu is great value for money."
• "Reasonably priced."
• "Very good value for money."
• "It was nice to see there was a set menu available too, even on a weekend!"
• "The food was amazing they have a set menu and there's lots of choice your not restricted like other places."

Cons:

• "Paid £63 for the privilege of having a shocking start to our date night!"
• "Very expensive even with the set menu, small portion sizes especially the bolognese."
• "The bill was £40 and was far worse than what I could make at home, and I am certainly no chef."
• "Price was extortionate, £74 for two people."
• "Poor rude service and portion size shocking for the price."
• "Food portions not good you pay £20 for a steak u expect a decent portion."
• "£40 for a pizza and bowl of pasta and the pasta was absolutely tasteless, garlic and herb dip was actually green and tasted terrible."