Burger King Reviews Summary

Customer Service

Pros:

• "Excellent customer service by Gracie, who went above and beyond 5*+."
• "Richard was absolutely amazing, such a kind staff member, went above and beyond for my order."
• "Customer service from Anne Marie today was fantastic. So kind. She went above and beyond."
• "Fabulous service, girl on drive throu was excellent she even spoke to our dog who pops in through the drive thru for his cheese burger 😁😁😁fabulous customer service ⭐️⭐️⭐️⭐️⭐️"
• "The staff were very accommodating, friendly and polite as they offered us something similar with what ingredients they had."
• "Plus side was the young lady behind the counter was very polite and very helpful."
• "Service was less then 2min, Woman at window was pleasant who ever that was on 09/06/2018 7:30pm."

Cons:

• "Service is terrible. Waited 20 mins for a meal."
• "Service is absolutely SHOCKING. Either massively over worked or massively under trained."
• "Service very slow, staff arguing, food virtually thrown at me and overcharged."
• "Staff would rather serve the cars pulling up to the window than the customers at the counter."
• "Terrible attitude from staff, food when served was Luke warm at best."
• "The staff are like a bunch of school kids, laughing and joking and taking ages to serve."
• "The worst burger king I have ever been to. The staff are ignorant, cheeky and seem like they really don't want to work there."

Food Quality

Pros:

• "Never know why people choose McDonald's with their flat meat patties and tasteless buns. Just ate an Angus steak burger, so much tastier, so much bigger in a lovely bun with crisp lettuce."
• "The food was freshly prepared in under 5 minutes, tasted lovely and the meal deals we got made the value for food brilliant."
• "Food was very hot, and incredibly tasty, which I would expect from this company."
• "The Chicken royale was fresh/hot/crispy and definitely just cooked, lettuce was fresh/green and bun lovely/ toasted, and Bacon King was too."
• "Lovely food and all fresh food, love coming here it's a clean restaurant and small which is good as its comfortable to enjoy your food without feeling rushed."
• "This burger king is really good and the chips/fries have been improved."
• "Much better burgers as well and definitely better than Mc you know who. Will return for sure."

Cons:

• "Food was vile nothing like any burger king I’ve ever had, half the ingredients missing, onion rings just broken up scraps."
• "Burgers tasted of chip fat."
• "Burgers were cold and nuggets had no taste."
• "Another very disappointing burger from here again, plant based whopper this time. Where's me cheese, crisp lettuce, tomato and onions!! It was cold together with cold fries."
• "Food was cold coffee was minging."
• "Food was cold and the service was terrible."
• "Worst Burger King in the UK... All staff have some kind of issue and struggle to get your order right."

Facilities and Cleanliness

Pros:

• "This branch of bk is okay the few times been in it has been clean and tidy."
• "Order was made up quickly, place was spotless, answered my questions about the menu."
• "Tiny place, but whopping burgers. Really enjoyed my visit."

Cons:

• "No disabled access, which for such a new building is inexcusable."
• "Toilets disgusting smell and unclean."
• "The floor was flooded by the drink machine people were slipping non stop no staff acted quite enough to clean it up!!"
• "Terrible stock management, always out of products, long waits, never enough staff... poorly ran and managed... not always clean... manager has terrible people skills."
• "Yet half the tables were dirty with food on the tables."
• "The tables were coated in dirt and crumbs."
• "Inside of the restaurant was disgusting dirty tables scruffy sticky floors."

Service Efficiency

Pros:

• "Looks like they cook to order here so there’s a bit of a wait.. we waited 15 mins for three burgers and a kids meal."
• "Highlight was the coffee as it was hot."
• "First time at Burger King and we will definitely be back!"

Cons:

• "It took 35 minutes to get through the drive through when there was only 10 cars."
• "Empty restaurant and waited almost 20 mins for a burger and after we drove away from the drive through, we found that they had charged for a double XL but only gave us a single burger."
• "Painfully slow drive through, you will be stuck in the one way system for 30mins even if there are only 10 cars in the queue."
• "40mins in the drive through whilst watching at least 50 cars go through super fast McDonald’s drive through."
• "Just waited half an hour to be served in drive thru with only 4 cars in front of us."
• "The wait is just not worth it! £15 for 2 small portions, immature staff in the back playing on whilst customers have to wait nearly 30 minutes for our order that was warm."
• "After a 25 minute wait in a cue of 4 cars ... was served a ice cold cheese burger."

Value for Money

Pros:

• "Other than that the food is ok, good value when you use the app for offers."

Cons:

• "Since when was it nearly £7 for a whopper regular meal?"
• "The owner of this franchise has obviously had issues with his profits from people using the app because the prices of the regular menu have absolutely sky rocketed in comparison to other BK’s."
• "Absolutely the worst run business in South Shields £17 for 2 cold burgers we both had food poisoning from here."
• "Offered a BOGOFF on the app. Ordered fries to go with the burgers. Supposed to be gourmet burgers. Ridiculous price for what they are."
• "My only issue is the price at BK, prices are too high and paying over £10 for 2 burgers only not meals is not a regular thing."