Address: 182 Earlsway, Gateshead, NE11 0RQ, United Kingdom
Phone: +441912123456
Rating: 2.9
based on 101 reviews.
Customer Service
Pros:
"The lads who did the work (Dave and Dale) where fantastic and the customer care from the whole company in general was brilliant."
"Would 100% recommend this company, had my full house of windows and doors done, kitchen and also recommend to my in-laws who had bathroom and composite doors plus warm roof for existing conservatory."
"Started on time and finished ahead of time the two lads that did our job were a joy to have in the house so helpful and explained the process from start to finish would have no problem in recommending them for any job you could need."
"I would definitely recommend Kitchens Plus to anyone. 10 out of 10 from start to finish."
"Would recommend kitchens plus to anyone wanting work done on their home."
"Would 100% recommend this company... Great service and friendly staff. Thank you kitchens plus!"
"I can’t recommend kitchen plus enough. They have an excellent work force who are always very friendly, polite and reliable."
Cons:
"Avoid at all cost customer service shocking."
"Once they get paid you're of no interest to them."
"This is a nightmare trying to get new items sent to us and a fitter to fit them."
"He is never available and refuses our calls."
"Tell them your problem, they say they will get someone to phone back - guess what? They don't."
"I have called kitchens plus many times and they are not interested."
"Absolutely impossible to get anyone to deal with the problems the girls in the office were rude and quite frankly appalling."
Quality of Work
Pros:
"I am over the moon with the end result."
"The fitters did an excellent job in two days with what had been ordered but they could only fit half of the units."
"Really happy with our new bathroom done to the highest standard that you would expect from a reputable company."
"Both jobs completed to the highest of standards."
"I was very pleased with my kitchen units."
"Both jobs were fitted with excellent precision and the quality is second to none."
"Great service from start to finish, looks amazing thanks to the great fitters Simon and Tony."
Cons:
"Absolute shambles of a company, work carried out in June and still chasing a certificate for electrical work completed."
"The bathroom on the other hand not so great at first loved it but within a couple of months toilet started leaking the shower screen rubber on the bottom fell off."
"Everytime they come out they dont have the right equipment to do the job."
"Now nearly 7 months later I have an unfinished kitchen."
"The tradesman who work for Kitchens Plus are sub-standard, have little respect for your property and have caused a lot of unnecessary damage to my property."
"Overpriced rubbish. Fitted a kitchen - charged an exorbitant price which I thought would be reflected in the materials and the workmanship."
"We had our bathroom refitted by this company 2 years ago and already the new bathtub has developed a crack in the base which was leaking water... no one came out to look at the problem and we were left in the lurch by this company."
Pricing and Sales Tactics
Pros:
"They can just knock 6 grand off just like that?"
"The sales rep chipped away at the price on the day with first time buyer discounts etc and we stupidly settled on 15.5k."
"Had a bathroom quote which came in 12.5k then went to 11.5k then down to 9.5k."
"I'm very happy with how quick the turn around was."
"spent many weeks looking around for a good quality kitchen that was going to last a long time without the hefty price tag. seen the quality of the carcass and couldn't resist."
"Thank you to the showroom staff and mark for their expert advice and help when choosing my new kitchen it looks beautiful everything I wanted good quality units excellent price."
"We're having a new kitchen fitted by kitchens plus. They fitted our bathroom about 4 years ago and now we need a new kitchen we felt that the quality of their product and the professional attitude of the staff together with value for money it was a no brainer to go back to kitchens plus."
Cons:
"Be care seems very much like hard sell tactics price drops by 4k if you buy now."
"So much attention is focused on getting the sale and the assumption made that the surveyor knows what they are doing. Our's didn't."
"Ends up being quoted £22k for a kitchen that should be 6-7k! extortionate pricing."
"Following our cancellation though, they STILL were harassing us with telephone calls."
"They change their price every. single. day. Till you fall for it."
"Your cold calling salesman is rude and inconsiderate. Hammered on my door like he had a bloody warrant, spat on my driveway and left my gate open!"
"They will chase you till death with their quotes, which are by the way 3 times higher than any other good kitchen and bathroom fitter."