Burger Drop Reviews Summary

Burger Quality

Pros:

• "Best smash burgers! Fresh and juicy and filling."
• "One of the rare places in Newcastle with a fantastic Chicken sandwich that wasn’t soggy or dry inside."
• "Had the Texas Brisket Burger, and I can say it was great in presentation and taste."
• "Perfect fresh HALAL burger. It's one of the best burgers we had recently."
• "Hands down best burgers I’ve had anywhere in the uk let alone Newcastle."
• "Juiciest burger I've ever had! Beef melted in my mouth like butter."
• "Absolutely amazing, Ordered from Uber eats to my hotel as I was just visiting Newcastle, and am now annoyed I have to leave this great place behind in a few days!"
• "The best burger I have ever had and probably will ever have."

Cons:

• "Food was okay but I was disappointed at how small it was compared to the price."
• "The burger looked like it had been beaten with a large stick, wrong items in order."
• "1st time was really nice. 2nd time was awful as burger had no taste, uncooked."
• "The burger was undercooked. The floors and tables felt greasy."
• "Ordered two burgers which tasted okay but lacked basic seasoning like salt and they were disappointingly small."
• "Over rated and highly over priced .. a beef burger for £8.96 and portion of chips £2.95 size and taste doesn't justify this."
• "Burger was okay, got the bacon drop, but the chips are minging, they really need hold off the seasoning on the chips, sooo salty!"
• "So disappointed, I’ve ordered burgers and chicken burgers few times, first time was nice, but by the time suddenly everyone changed, the taste and dryness and the fries wasn’t the same as before."

Service and Staff

Pros:

• "Service was great, food came quickly."
• "The staff are extremely friendly, and the restaurant (and the toilet) are clean."
• "Manager was nice and keen to provide the best dining experience to us."
• "Friendly and quick service. The burger was very juicy and fries were average."
• "Definitely the best burger place I have ever tried! The burgers are amazing, fresh, juicy and always tasty. The staff are super friendly and helpful as well."
• "Lovely customer service and the meal was correct which was fab as I have a picky boyfriend!"
• "Great burgers. Tasted a bit of the chicken burger and the beef burger which Are packaged nOiceLy in a BLack and white checkered paper in the box which differentiates it from just your LocaL chicken Shop."
• "I saw insta/facebook ads for this place and i thought it was going to be another one of those places that look all that in photos ect but dont live up to the hype but that was not the case! The food well and truly lived up to how good it looks online! 100% worth the trip to burgerdrop, value is on point but to be honest id pay more than i did for my meal it was that good! Thanks guys!"

Cons:

• "Service was a bit slow but staff were very good and were apologising."
• "Food was okay but I was disappointed at how small it was compared to the price. Staff could be more friendly."
• "This must be where the McDonald’s staff go and work when they’ve ran out of chances at McDonald’s."
• "Just had a bad experience with burgerdrop delivery...they said driver has stolen your food!!! Not the best customer service leaving your customers frustrated and starving after a long day at work."
• "Ordered through Uber Eats and received no drinks or desserts. Rang them up and they couldn’t care less."
• "Visited this place tonight, doors were open, could see one of the waitresses stacking chairs, asked her if they are the place is still open she confirmed they are still open for the next 7 minutes...although they had confirmed they were still open for another 7 minutes they then changed their mind."
• "Used many times but won't order for delivery anymore as they now use the over complicated and over expensive uber eats, added over £6 to the order, for about 1 mile."
• "Not sure if it was because of the shop or Uber but food was late & stone cold."