Metrocentre Reviews Summary

Shopping Experience

Pros:

• "The centre is always clean and tidy and has some great shops."
• "There are all kinds of stores you can think of, so it is very unlikely that you will not find something you need."
• "Everything you would possibly need for a shopping trip, lots of brand name stores."
• "Great shopping centre with literally loads of brands to choose from."
• "The mall boasts an unbelievably large number of branded shops."
• "A large shopping complex with just about every main high street shop you can think of under one roof!"
• "Lots of stores to visit, of course, from high-end luxury brands to the cheaper places."

Cons:

• "At least 30 percent of it is empty boarded up shops."
• "Where have all the retailers gone! Lots and lots of empty units throughout the centre."
• "Very few interesting or useful shops left to warrant spending the time getting there."
• "Meanwhile Metro Centre is completely lifeless!"
• "So many shops closed inside."
• "Most shops are closed each mall has vast amount of empty units."
• "Absolutely full of empty unused retail units."

Entertainment and Activities

Pros:

• "Went to click and climb absolutely fantastic safe climbing 10 different climbing walls and a BIG slide my granddaughter loves it very busy."
• "They've got a massive arcade (which I've spent way too much in), plenty of well-known brands, a clip and climb for children and lots more."
• "I strongly suggest watching a movie at ODEON and being in the arcade."
• "This place also has an indoor play area, cinema and bowling."
• "Also recommended for family days out with a choice of cinema, bowling and arcades there's something for everyone in the family to enjoy."
• "Cinema, bowling, soft play, arcades, clip n climb and mini golf."
• "Children had a go on the wall climbing they have based in the shopping centre and enjoyed spending their pocket money in the arcades."

Cons:

• "It’s been a fair few years since my last visit and I’m sure they had sort of an indoor theme park in those days."
• "Something about the Metrocentre just doesn’t hit the way it used to be now it’s just business related stuff now."
• "The metrocenre today is a pale imitation of the smaller more successful mall it used to be."
• "The arcade is great and there are so many different games to play with a soft play located toward the back."
• "The arcades are pretty rubbish in my opinion."
• "Was a much more fun experience years ago when metroland existed."
• "Metroland was a big miss!"

Accessibility and Convenience

Pros:

• "Nice relaxing atmosphere. Very clean and well lit."
• "Lots of free parking and easy to get to."
• "Best of all loads of FREE parking."
• "Parking is easy off peak and is still do-able at weekends."
• "Parking FREE is a bonus too as it means I can explore shops for as long as I want without worrying about carpark fee's clocking up."
• "One of my favourite accessible shopping centres ever. 99% of stores are wheelchair friendly."
• "You can either get lifts or escalators to all floors."

Cons:

• "However if you are not travelling by car it may end up costing you a pretty penny to travel there so I'd recommend you get a day rover :)"
• "The toilets are wayyyyy down the end of one of the enormous hallways."
• "Considering the size of the MetroCentre I was very surprised not to see a big 'central' food hall."
• "Easy to get lost in and traffic getting in and out can sometimes be a nightmare."
• "The signage isn't good though, so it can be quite hard to find the nearest place to where you want to be."
• "Bear in mind, the parking now is owned privately, so keep an eye on the small print."
• "The road system outside is complicated and parking is a nightmare."

Dining Options

Pros:

• "Loads of restaurants and fast food outlets everywhere."
• "The MetroCentre is fantastic there's something for everyone. We love the arcades for the kids, the cinema and all the lovely food restaurants to choose from there is something to cater to all budgets."
• "A great place to take the family to eat and shop."
• "There is also a wide selection of restaurants so you'll definitely find something suitable for your tastes!"
• "The food and drink establishments are numerous in number to suit all tastes, whether on the hoof or sitting down."
• "Lunch options were amazing and we actually stopped at two places one for lunch and one for pudding."
• "There are also plenty of excellent places to eat."

Cons:

• "Everywhere you look its just cafe after cafe. Burger bar after burger bar. Cookie shops. Bakers. Just food Everywhere. Far too many."
• "The choice for food is limited. Mostly burgers and Italian."
• "Food ridiculously expensive and too few seats (and very hard) for those of us being dragged there and waiting outside shops for an age."
• "Pret A Manger's closure means fewer gluten-free options."
• "You will spend quite a lot regardless of which you choose to eat at, average of £20pp."
• "Eating in at the restaurants are a bit pricey."
• "Booking for the food court is highly recommended as the waiting time are in excess of 45 minutes."

Customer Service

Pros:

• "Well Respected by Most Users and Open EVERY DAY! 👏 👌"
• "Definitely clean and tidy busy staff cleaning etc nice to see."
• "The ones that were opened were very well stocked and eager to help you in any way."
• "Intu staff make it a very pleasurable experience."
• "The security are helpful and vigilant."
• "Staff make the difference and she was a great example of what makes customers return."
• "Seem to be doing all they can to be covid safe."

Cons:

• "Cafe/restaurant in M&S was a very sad experience. Staff tried very hard, but were totally overworked in my opinion."
• "There was no sanitiser in the dispenser and the staff couldn't give a toss."
• "The staff couldn't give a toss - so avoid!"
• "My daughter needed to take clothes back for a return at Zara! I have never ever found anywhere with the service on returns be so bad!!"
• "We lost my daughters IPad yesterday in the metro centre and when we called customer services and no one would help us."
• "Absolutely and utterly disgusted that the metrocentre let Santa's grotto out to a private company."
• "Security staff exceedingly helpful once I proved the problem sadly the actual bank wasn't."