Hurst Estate Agents High Wycombe Reviews Summary

Customer Service

Pros:

• "Susan showed great compassion and empathy which is something hard to find in the current world of sales."
• "We 100% recommend Hurst in Wycombe and are really glad we chose to switch to them!"
• "I was so impressed with the service I received that I recommended Hurst to my neighbour."
• "Susan, who deals with sales was truly amazing throughout."
• "The Hurst team was extremely professional and courteous through the process."
• "Susan, she is an absolute star, her customer service is above and beyond."
• "Whenever I phoned the office, calls were always answered, and any requests were always followed up."

Cons:

• "Their agents knew nothing about the houses we were looking at (couldn't tell us the council tax band or date of build for example)."
• "Very messed Up operation. I booked a viewing on on the day of viewing they let me know the additional fixed cost and that even if I can afford that I can still won’t be eligible."
• "Unfortunately they continually let me down."
• "Their management team is meant to fully manage your property but they never answer the phone and they don’t use their common sense."
• "Very uncooperative staff, won't even let you view a property."
• "Passed around to 3 different people who managed the letting arrangement."
• "Dont care attitude, you could be asking for a viewing for days and then they tell you to look for another property because the one you wanted to view is sold."

Professionalism

Pros:

• "They understood how to market my property and found the right buyer within 6 weeks."
• "Hurst's were amazing at keeping us informed and pressing for information when needed."
• "Kieran who did the valuation and his knowledge of the market and the area enabled us to put it for the right price to attract leads."
• "Lewis put me at ease right away, demonstrating his knowledge of the area and of the market."
• "Lewis, Kate and Alexandra went above and beyond to make sure the entire chain went smoothly and quickly."
• "Lewis Davies' valuation was the best compared with 4 other local agents, and he displayed the professionalism and confidence that you would want from someone selling your house."
• "The Hurst High Wycombe office were very professional and responsive throughout our first home purchase and were always available to assist with queries and issues that popped up throughout the process."

Cons:

• "All they do is get extortionate contractors who are clearly giving them a cut of the profits."
• "Overall I can't say that I was happy with the services."
• "Don't buy this property from this seller he will rip you off."
• "I only found out the tenant pulled out after returning to the country and going into the Hurst office."
• "Shocking estate agents. Would give 0/5 if allowed."
• "Spoke with three different people regarding a particular property, requesting some info, none of them came back to me with an update."
• "There is no professionalism. No communication skills."

Responsiveness

Pros:

• "They provided me with regular updates on viewings and responses."
• "Thanks also go to Will & Alexandra for progressing and always being available!"
• "Really appreciate getting me to view the property quickly at the weekend."
• "In terms of viewings, the Hurst agents were flexible, knowledgable and work on Sundays which is very useful."
• "Response times were excellent so thank you very much."
• "She kept us informed all through out what was a very long process due to the bottom of the chain."
• "Susan was brilliant at chasing our solicitors and getting things moving, she kept us informed at every step of the process and was always quick to respond to email and phone calls."

Cons:

• "The tenant pulled out after they failed to manage them and get the arrangements done for the property in time."
• "I put an offer through them for a property; they never confirmed they put the offer to the vendor; they did not get back to me for 3 days."
• "I viewed a property in widmer end through the landlord... I phoned the agent and they said the property has been rented out to someone else... very uncaring and inconsiderate."
• "They get awful tenants in and are also very unhelpful and inefficient."