Address: 2-4 Albion Pl, Sunderland, SR1 3NG, United Kingdom
Phone: +441915148530
Rating: 4.0
based on 171 reviews.
Customer Service
Pros:
"JULIE the waitress was more than helpful."
"Really helpful and friendly staff, disability accessible."
"Staff are friendly, chatty and helpful."
"The staff were friendly and helpful especially now that it has been fully refurbished."
"Staff are really good and hard working."
"Friendly staff however and a well run pub makes this place great for a sneaky pint."
"The service has always been speedy and the staff provide service with a smile."
Cons:
"Terrible customer service, inexperienced bar staff."
"Very rude staff, Took a load of money for drinks then refused to give them."
"Insulting female staff member. Some female with braces refused to clean my table."
"Been into cooper rose tonight and the young gentleman behind bar was not helpful at all."
"Staff are just wondering around taking their time and cleaning tables that are already clean."
"Staff are miserable and left our finished plates and empty glasses on the table instead of clearing them."
"Never in my life has service upset as much as the Cooper Rose's service did tonight."
Food Quality
Pros:
"A nice big Weatherspoons. I always find the food to be extra nice here."
"Great value good food and excellent quality."
"The food is good, the drink selections are first class."
"Food is good with plenty of choice."
"Great food served by friendly staff in a lovely atmosphere."
"Lovely, hot and tasty meal here. We had a mini feast."
"The food was very good and reasonably priced and most meals you can add either a soft drink or an alcoholic beverage."
Cons:
"Will not be returning to thus establishment ever again got told when we ordered food 35 mins in actual fact we waited over an an hour."
"Ordered a cheese and tomato panini it was hard and one half had no cheese in."
"Food was very poor. American burger. Looked and tasted like it was cooked yesterday."
"Food has gone majorly down hill for me."
"Food wasn't great. The burger was black burnt on 1 side."
"Food was cold when I visited The Cooper Rose recently."
"Have just been for lunch here with my granddaughter. It has got to have been the worst meal ever."
Atmosphere
Pros:
"This is one of my favourite spoons. Great place to go and hang out with your friends, very student friendly and quite casual atmosphere."
"Although it was and almost always is quite dark in there the atmosphere was quiet enough so that we could talk."
"During the day the atmosphere is much more relaxed and an ideal place for some affordable food and a drink."
"Been here many times always a lovely relaxed atmosphere staff are really warm and friendly been coming hete for years I can highly recommend this bar."
"We went upstairs where the atmosphere is completely different from downstairs."
"Never been to this spoons before. Great place, two floors with plenty of room. The atmosphere was great."
"This is the first time I've actually had food in the Cooper Rose and I have to say I'm very impressed it was extremely busy so there was a bit of a wait for the food but it was well worth waiting for well done."
Cons:
"A former nightclub rebranded as a weatherspoons pub, its had a makeover arts and crafts carpets meets 70s disco with flashing led lights enough to cause an epileptic fit."
"The Monday night quiz use to be good but now the questions and the way it's run are just getting really stupid."
"The outdoor area at the back was in a grotty back street area with bins and the front outside area is on the main road."
"It can get a bit packed on a night though especially on a weekend."
"We were assaulted by screeching children who were allowed to run riot with no control from their parents."
"Always cold...never enough staff on duty."
"On a health issue I watched a waitress spot the contents of her mouth into another member of staff hand."
Value
Pros:
"The drinks are cheap but they do have a good selection."
"Just another wetherspoons. Good range of inexpensive ales, good gin selection and decent food."
"Drinks on the other hand. Very cheap. Will be back for them."
"Good priced food and drinks."
"Called for a couple of pints and a late lunch.. Surprise pint of Worthingtons £1,99p."
"If you want a quiet cheap pub meal and drink this is the place."
"Typical pub grub range but always cooked well and not usually too much of a wait even when busy so great for a pub lunch."
Cons:
"Beware one particular bar person tried to charge me and My four friends £13.49 for five half's of larger."
"Very rude staff, Took a load of money for drinks then refused to give them as they ‘Had to show they promoted safe drinking’."
"Money was taken from my account for items i didn't receive."
"Short changed on a Sunday afternoon by nearly 8 pond."
"Food is nice just dont give you a lot of food me and my partner went for food we was hungry and stopped to get food I ordered beef burger and chips American burger there was no salad on my burger just onions and I had about 10 chips on my plate would be right size for a child not for a adult the price what u pay for you dont get a lot I walked away still hungry so I think they need to up the food size for grown adults very small portions."
"My Yorkshire pudding was a soggy mess and inedible!"
"Absolutely shocking wouldn't go again. Meat was red inside sent it back as I am pregnant."