Address: Street Houses, Ponteland Rd, Ponteland, Newcastle upon Tyne NE20 9BT, United Kingdom
Phone: +441661871037
Rating: 4.3
based on 335 reviews.
Food Quality
Pros:
"Food was lovely and service was top notch."
"The food was excellent, well priced, great portions and loads of choice."
"The beef bourguignon with mash and roast carrots was superb, cooked to perfection, beautifully presented and bursting with flavour."
"Gorgeous place and gorgeous food, we went for Sunday lunch and my god, the beef was amazing."
"The food when it arrived was exceptional."
"The food was absolutely incredible- beautifully presented and delicious."
"The food here is absolutely delicious and the staff are so friendly."
Cons:
"Very poor quality and value for money - avoid."
"The roasties were rock hard, the beef was awful, and the veg undercooked."
"The avocado tasted terrible (sour)."
"The tenderstem broccoli was so limp it looked like string and the carrots were bendy."
"Can’t cook a steak for love nor money (£20!). Asked for medium and it came out still mooing (twice!)."
"Brussel Sprouts were AWFUL, tough and over-firm, very obviously frozen ones NOT fresh."
"The beef lasagne was served clearly micro-waved (too hot to eat, burnt at the edges)."
Service
Pros:
"Service was top notch with Wesley providing everything we needed."
"The service staff were exceptionally friendly and helpful."
"From the moment we walked in we were greeted by the beautiful Paige who was an absolute dream soo friendly and the service from her was 5star."
"We were served by Paul who was amazing."
"We were served by a really friendly but professional guy called David."
"The staff couldn't have been more helpful and cheerful."
"Staff were friendly, pleasant and helpful."
Cons:
"Unfortunately the service was slow however we did understand this was probably due to staff shortage."
"We enjoyed our starters but were disappointed overall with the level of service and the quality of the main courses."
"Our server forgot part of our order and we had to remind her to remove it from the bill."
"Friendly but inattentive service."
"Waiter had a very poor attitude."
"However, we all commented that the waiter wasn’t particularly young family friendly."
"A very rude member of staff told him to leave us and do something else."
Atmosphere
Pros:
"The building itself has retained its charm whilst integrating modern elements into its design to give a warm and welcoming atmosphere."
"Great atmosphere. Would highly recommend."
"The pub was cosy and traditional."
"Beautiful and cosy surroundings with a lovely open fire!"
"The atmosphere in the pub was nice, we got a nice table and the service was great."
"Atmosphere was lovely & relaxed."
"The decor is so welcoming and cozy."
Cons:
"There was a lack of atmosphere and a lack of a warm welcome for our custom."
"The place look tired, not worth a second visit."
"Carpets and decor are in desperate need of updating."
"The decor was poor, downright dirty in some instances (every chair had dirty stains)."
"The food was nowhere near good enough. Very disappointed."
"Sadly we will not be returning unless you seriously up your game as we have much better restaurants locally."
"However, the service was slow and we were waiting for our food for quite a long time."
Value for Money
Pros:
"The food is amazing and reasonably priced."
"Food is roughly £15 ahead so usual prices."
"Prices are good and considering the quality, represent true value for money."
"Delightfully fair prices and outstanding service from all servers, especially Rose - She took great care of us the whole time and ensured we were comfortable."
"Very reasonable pricing and portions are perfect (even enough room for a cheeky wee pudding!)"
"Food was impeccable, big portions and very good value for money."
"Delightfully fair prices."
Cons:
"Basically there was nothing great to mention though the drink was nice if a bit pricey."
"Ordered steaks. Meal was nice but expensive due to the lack of food on the plate."
"The food is quite expensive for what it is."
"If you are charging £32 for two courses you really need to give more food."
"Extremely busy waited over an hour for our meals which were expensive for what they were."
"The meals were overpriced and seriously lacking in both quality and taste."