Fox Cub Reviews Summary

Atmosphere & Cleanliness

Pros:

• "Fox Cub at Durham Gate has a friendly atmosphere with superb clean environment to enjoy great food."
• "Everyone is always smiling and friendly and a nice atmosphere, the pub is always very clean."
• "Pub is always clean and best toilets around."
• "Also really appreciate they have an area that’s dedicated to the dog part of the family."
• "The place had a pleasant, family-friendly feel."
• "Lovely pub and atmosphere."
• "The staff were very friendly and the pub had a great welcoming feeling."

Cons:

• "No manager running shift staff seemed lost, everyone chewing gum, lots of shoulder length hair not tied up."
• "All the staff were sat around the corner which is not professional."
• "Kids running amok and the staff looked like they didn't know what they were doing."
• "The table was sticky as it had not been cleaned properly and you could see where there were ring marks from drinks."
• "No condiments were available."
• "However management is clearly missing throughout the site, with no real staff training or standards in place."
• "Kids screaming and running around pub."

Service

Pros:

• "Very welcoming staff. food was amazing staff was there to help at all times."
• "The new GM has improved all areas, and we see him each time we visit."
• "Staff are always eager to help, very polite and efficient."
• "Staff here are always friendly and go above and beyond."
• "The staff are amazing at this pub! So friendly and helpful."
• "The staff were friendly and helpful, and made us feel really welcome."
• "Also found the staff very helpful and friendly."

Cons:

• "Waited ages for them to find our name on the booked list and find a seat."
• "Disappointingly we waited 50 minutes for just two mains and a child’s meal."
• "Hadn't been in ages so thought we'd pop in. We wish we hadn't though because we ended up having to wait an hour for our food."
• "We waited over an hour and 30 mins just to get our food (next to no customers in)."
• "Advised there was a 45 minute wait for food."
• "Waited an hour and a half for our meals, we were literally the only people in the pub."
• "A waitress who took three visits to take out order and serving staff who took two attempts to bring vinegar."

Food Quality

Pros:

• "The food itself was lovely and tasted great."
• "Lovely carvery very well cooked delicious meat and a good selection of vegetables 3 of us had this and another had a mixed grill which he enjoyed."
• "Carvery is excellent, and unlimited trips to the veg deck."
• "Prices are very reasonable for what you get and I would highly recommend a visit here."
• "The meal was very nice and an excellent value for money."
• "The carvery and the new menu are gorgeous."
• "Food was classic pub food but still good - we each had carvery, meats were excellent and reasonable choice of vegetables."

Cons:

• "Gluten free burger average, horrid fries, and toasted hard bun."
• "Service was not great also reflected in quality in food. Burger bun burnt and missing ingredients (bacon, lettuce)."
• "1st time carvery was cold, unfortunately this time waited 15 mins for roast potatoes the Yorkshire pudding was so hard."
• "Food came the food was cold and the adults portion was more child's never go again."
• "The main menu is cut down quite a bit as well meaning less overall choice."
• "Wasn't worth the price two mouth fulls and it was gone need to put a bit more of a portion on I think 5.95 was really expensive for what portion we had."
• "My only criticism of the food was that the fryer oil could have done with changing."