Address: Durham Gate, Durham, DL16 6GF, United Kingdom
Phone: +441388819140
Rating: 3.9
based on 278 reviews.
Atmosphere & Cleanliness
Pros:
"Fox Cub at Durham Gate has a friendly atmosphere with superb clean environment to enjoy great food."
"Everyone is always smiling and friendly and a nice atmosphere, the pub is always very clean."
"Pub is always clean and best toilets around."
"Also really appreciate they have an area that’s dedicated to the dog part of the family."
"The place had a pleasant, family-friendly feel."
"Lovely pub and atmosphere."
"The staff were very friendly and the pub had a great welcoming feeling."
Cons:
"No manager running shift staff seemed lost, everyone chewing gum, lots of shoulder length hair not tied up."
"All the staff were sat around the corner which is not professional."
"Kids running amok and the staff looked like they didn't know what they were doing."
"The table was sticky as it had not been cleaned properly and you could see where there were ring marks from drinks."
"No condiments were available."
"However management is clearly missing throughout the site, with no real staff training or standards in place."
"Kids screaming and running around pub."
Service
Pros:
"Very welcoming staff. food was amazing staff was there to help at all times."
"The new GM has improved all areas, and we see him each time we visit."
"Staff are always eager to help, very polite and efficient."
"Staff here are always friendly and go above and beyond."
"The staff are amazing at this pub! So friendly and helpful."
"The staff were friendly and helpful, and made us feel really welcome."
"Also found the staff very helpful and friendly."
Cons:
"Waited ages for them to find our name on the booked list and find a seat."
"Disappointingly we waited 50 minutes for just two mains and a child’s meal."
"Hadn't been in ages so thought we'd pop in. We wish we hadn't though because we ended up having to wait an hour for our food."
"We waited over an hour and 30 mins just to get our food (next to no customers in)."
"Advised there was a 45 minute wait for food."
"Waited an hour and a half for our meals, we were literally the only people in the pub."
"A waitress who took three visits to take out order and serving staff who took two attempts to bring vinegar."
Food Quality
Pros:
"The food itself was lovely and tasted great."
"Lovely carvery very well cooked delicious meat and a good selection of vegetables 3 of us had this and another had a mixed grill which he enjoyed."
"Carvery is excellent, and unlimited trips to the veg deck."
"Prices are very reasonable for what you get and I would highly recommend a visit here."
"The meal was very nice and an excellent value for money."
"The carvery and the new menu are gorgeous."
"Food was classic pub food but still good - we each had carvery, meats were excellent and reasonable choice of vegetables."
Cons:
"Gluten free burger average, horrid fries, and toasted hard bun."
"Service was not great also reflected in quality in food. Burger bun burnt and missing ingredients (bacon, lettuce)."
"1st time carvery was cold, unfortunately this time waited 15 mins for roast potatoes the Yorkshire pudding was so hard."
"Food came the food was cold and the adults portion was more child's never go again."
"The main menu is cut down quite a bit as well meaning less overall choice."
"Wasn't worth the price two mouth fulls and it was gone need to put a bit more of a portion on I think 5.95 was really expensive for what portion we had."
"My only criticism of the food was that the fryer oil could have done with changing."