Marina Leisure Centre Reviews Summary

Facilities

Pros:

• "Really beautiful swimming pool."
• "The splash zone is great fun with 3 slides, water cannons and more."
• "Lovely new swimming pool and play area. Slides were fantastic!"
• "Amazing pool it's huge plenty of time slots unlike most places where you only get a hour and the addition is the two big slides that are a real bonus."
• "The fitness/weight room has been updated with new equipment and air conditioning - very good gym now."
• "The learner pool at 1m deep in all areas, is exactly what I need."
• "Equipment is great."

Cons:

• "The only disappointing thing was the lack of a Jacuzzi, Sauna and Steam Room."
• "It's all generally tired and worn out!"
• "The new Marina is nowhere near as good as the old marina."
• "The only thing that it doesn't have hot tubs & there is no longer a wave pool."
• "The fun pool has two looms."
• "The water slide and wave machine were broken with no plan to fix."
• "One of the slides in the splash pad is closed off."

Staff and Service

Pros:

• "Staff are very welcoming."
• "The staff been polite to me and very helpful."
• "Lifeguards are friendly and always alert and ready for emergencies."
• "Excellent customer service for families with a disabled child."
• "Staff were very helpful. Swimming pool was very clean as were changing rooms."
• "The staff were very friendly."
• "The staff here are always welcoming and willing to have a chat too."

Cons:

• "We love the swimming pool & my Grandson loves his lessons & is doing well. A mistake was made with his certificates, so I went to reception for help....to be told 'what do you want me to do about it!' I was very disappointed with the lack of help & the way I was spoken to."
• "I will never recommend it to anyone to come and waste your time and money."
• "28-10-22 2:30pm visit 2adults 1junior 1under2 cost £16 Website was confusing so didn't book. Once there, the aqua splash zone was fullybooked, receptionist was obnoxious and patronising."
• "The lifeguards are not paying attention and there is no lifeguard in the children's area which is strange."
• "The staff on the desk looked like they would have been happier working at a morgue."
• "TERRIBLE service at the desk !!"
• "The receptions staff are awful."

Hygiene and Cleanliness

Pros:

• "The centre is clean."
• "Water was very clean as were changing rooms and showers."
• "Very clean, with staff constantly working in the changing rooms keeping it clean. Pools are excellent."
• "The changing rooms were huge, clean and had lots of family change cubicles, which is always welcome."
• "Clean changing rooms and shower area."
• "The changing rooms are excellent, clean and don't smell!"
• "The centre is incredibly well run and very clean."

Cons:

• "The womans changing rooms stunk of urine."
• "I didn't enjoy the swim due to the faeces in the pool."
• "The state of the changing rooms, there was a lot of soap all over the changing room floor, a few broken locks on the cubicles."
• "The toilets in the ladies changing area always seem to smell awful."
• "Changing area floor very dirty, rubbish visible in most cubicles, toilet seat broken/missing in gents, cold in changing area."
• "Upon going into the changing rooms, there was paper all over the floor along with the wristbands other rubbish that looked like sweet rappers this was quite disappointing to see."
• "The awful stench of stale urine was overbearing."

Value for Money

Pros:

• "Family of 4 cost £24 for 1 hour and 15 minutes. You also get 3 hours parking included."
• "Very reasonable price."
• "Cheap but would recommend to book ahead if going on holiday as they fill up fast."
• "Drinks from vending machine under £1 and some food under £1 not too much to get in decent price."
• "It wasn't expensive."
• "Only £6 each for a swim in a quiet 25m pool. It's great that the slides are in a separate area now."
• "Went for the aqua play and swim with my daughter, £18 including parking up to 3 hours, plus free use of the main pool when the booked session is over providing there's space."

Cons:

• "The price for this place is disgusting."
• "My family and I payed nearly £40 to go swimming."
• "Hyper expensive."
• "Expensive, don't think it should cost over 20 quid to take my son swimming for an hour."
• "To have an instructor in the gym is an extra £25 each time."
• "Expensive and more expensive than I thought, as we went everywhere."
• "The only slight downside is the food and drink being ridiculously expensive."