Address: WelcomeBreak, M5, Bristol BS20 7XG, United Kingdom
Phone: +441275373624
Rating: 3.6
based on 546 reviews.
Car Park
Pros:
"Decent all round, plenty of time room to park and decent capacity to serve food and buy snacks for the journey."
"Lots of parking."
"Access from both North and South bound carriageways."
"Large, free car park which is never full."
"The parking is huge with plenty of space also for everyone to park and counts with chargers for electric cars."
"Parking was easy loads of spaces, there is wheelchair access and parking here."
"Very large car park, enough space to walk your pooch."
Cons:
"Queue all the way in because half of the car park is coned off for nothing."
"It's a miserable experience. Parking is messy."
"The car park was mayhem, and covered with litter."
"Awful experience. Queues to get in despite plenty of parking spaces."
"The actual service station itself is fine but the car park is the worst car park I’ve ever experienced."
"The car park is far too small and extremely inconvenient."
"The parking here is dreadful. Bizarre parking management left a massive area empty near to the main building and meant difficulty in finding a space."
Food and Drink Outlets
Pros:
"The food is delicious, the portion size very generous and the staff polite and friendly."
"A great motorway services pitstop for toilets, food and drinks all here!"
"Grabbed a great Cornish pasty from the van outside before setting off on long journey."
"The Starbucks was great and certainly geared up for these covid times and it was extremely laid out well."
"Quick stop for lunch, we enjoyed the toasted sandwiches, coffee and cake."
"Good selection of food and drinks and place seems to be well kept."
"A good few options to choose from for food; Burger King, KFC, Subway, and an Asian Fusion Noodle bar."
Cons:
"We had our subs toasted, but you wouldn't know as they were still like bread and cold, the cheese hadn't melted at all!"
"The most expensive coffee and fuel I've experienced in ages."
"The staff at Subway refused to top up the baby’s cup with water saying it wasn’t filtered."
"The Harry Ramsdens breakfast is by far the worst I have ever had in my life."
"Service at the food stores was slow and not especially friendly. The tables were sticky and not pleasant to use. Toilets were a bit nasty too."
"Expensive experience at kentucky, 17£ for a meal for the teenager."
"Queues for food were very long and service very slow."
Toilet Facilities
Pros:
"The newly refurbished toilets are lovely, clean and modern!"
"Toilets always immaculate."
"Toilets were clean and there was no queue."
"The disabled toilet was one of the best I'd ever been in."
"Toilets have just had a refurb and they're very nice."
"The toilets and other facilities are very clean and there are plenty of different outlets for food and drink to pick from."
"The bathrooms are very nice and always kept clean."
Cons:
"Toilets are dirty and smelly."
"Showers are a disgrace, hair and grease blocking waste, mold growing all over the place."
"Dirty, toilets smell of urine."
"The toilets were smashed up and stank."
"Not a very clean place, having the toilets bad smelling of open drain."
"Vile toilets, always stink."
"The toilets were clean but smelled awful, like very stale."
Customer Service
Pros:
"The staff at the food places were quick and efficient."
"The staff were very helpful and the facilities were fine."
"Nice and helpful workers in WH.SMITH store."
"Fantastic customer service in the KFC section."
"Staff were polite and apologetic due to the queue."
"Friendly and pleasant staff at Waitrose, good selection of salads and pastas."
"Table staff are attentive and polite, always making sure we have clean tables."
Cons:
"The service from the staff member in the WH Smith was awful too."
"Poor communication about that from the staff."
"Weirdo at Wh smith behind counter.. staring at me wordless as I'm buying ciders."
"They didn't seem to have any urgency about them."
"3 staff on that day and all they wanted to do was chat."
"One member of staff hiding, the other two were slow and didn't care."
"Service at the food stores was slow and not especially friendly."