Welcome Break Gordano Services M5 Reviews Summary

Category: Rest stop Bristol

Address: WelcomeBreak, M5, Bristol BS20 7XG, United Kingdom

Phone: +441275373624

Rating: 3.6
based on 546 reviews.

Car Park

Pros:

  • "Decent all round, plenty of time room to park and decent capacity to serve food and buy snacks for the journey."
  • "Lots of parking."
  • "Access from both North and South bound carriageways."
  • "Large, free car park which is never full."
  • "The parking is huge with plenty of space also for everyone to park and counts with chargers for electric cars."
  • "Parking was easy loads of spaces, there is wheelchair access and parking here."
  • "Very large car park, enough space to walk your pooch."

Cons:

  • "Queue all the way in because half of the car park is coned off for nothing."
  • "It's a miserable experience. Parking is messy."
  • "The car park was mayhem, and covered with litter."
  • "Awful experience. Queues to get in despite plenty of parking spaces."
  • "The actual service station itself is fine but the car park is the worst car park I’ve ever experienced."
  • "The car park is far too small and extremely inconvenient."
  • "The parking here is dreadful. Bizarre parking management left a massive area empty near to the main building and meant difficulty in finding a space."

Food and Drink Outlets

Pros:

  • "The food is delicious, the portion size very generous and the staff polite and friendly."
  • "A great motorway services pitstop for toilets, food and drinks all here!"
  • "Grabbed a great Cornish pasty from the van outside before setting off on long journey."
  • "The Starbucks was great and certainly geared up for these covid times and it was extremely laid out well."
  • "Quick stop for lunch, we enjoyed the toasted sandwiches, coffee and cake."
  • "Good selection of food and drinks and place seems to be well kept."
  • "A good few options to choose from for food; Burger King, KFC, Subway, and an Asian Fusion Noodle bar."

Cons:

  • "We had our subs toasted, but you wouldn't know as they were still like bread and cold, the cheese hadn't melted at all!"
  • "The most expensive coffee and fuel I've experienced in ages."
  • "The staff at Subway refused to top up the baby’s cup with water saying it wasn’t filtered."
  • "The Harry Ramsdens breakfast is by far the worst I have ever had in my life."
  • "Service at the food stores was slow and not especially friendly. The tables were sticky and not pleasant to use. Toilets were a bit nasty too."
  • "Expensive experience at kentucky, 17£ for a meal for the teenager."
  • "Queues for food were very long and service very slow."

Toilet Facilities

Pros:

  • "The newly refurbished toilets are lovely, clean and modern!"
  • "Toilets always immaculate."
  • "Toilets were clean and there was no queue."
  • "The disabled toilet was one of the best I'd ever been in."
  • "Toilets have just had a refurb and they're very nice."
  • "The toilets and other facilities are very clean and there are plenty of different outlets for food and drink to pick from."
  • "The bathrooms are very nice and always kept clean."

Cons:

  • "Toilets are dirty and smelly."
  • "Showers are a disgrace, hair and grease blocking waste, mold growing all over the place."
  • "Dirty, toilets smell of urine."
  • "The toilets were smashed up and stank."
  • "Not a very clean place, having the toilets bad smelling of open drain."
  • "Vile toilets, always stink."
  • "The toilets were clean but smelled awful, like very stale."

Customer Service

Pros:

  • "The staff at the food places were quick and efficient."
  • "The staff were very helpful and the facilities were fine."
  • "Nice and helpful workers in WH.SMITH store."
  • "Fantastic customer service in the KFC section."
  • "Staff were polite and apologetic due to the queue."
  • "Friendly and pleasant staff at Waitrose, good selection of salads and pastas."
  • "Table staff are attentive and polite, always making sure we have clean tables."

Cons:

  • "The service from the staff member in the WH Smith was awful too."
  • "Poor communication about that from the staff."
  • "Weirdo at Wh smith behind counter.. staring at me wordless as I'm buying ciders."
  • "They didn't seem to have any urgency about them."
  • "3 staff on that day and all they wanted to do was chat."
  • "One member of staff hiding, the other two were slow and didn't care."
  • "Service at the food stores was slow and not especially friendly."

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