The Bake One (Lebanese Restaurant Gosforth) Reviews Summary

Food Quality

Pros:

• "Cooked excellently, and service and staff were brilliant."
• "The food is so delicious, so much flavor and authentic."
• "The 'King Grill Platter' with fantastic chicken and lamb shawarma exceeded expectations."
• "If you want decent portions stomach satisfying juicy meat kebabs come here it’s one of the best around."
• "The lamb shawarma was especially great."
• "The food was really nice the rice was amazing presentation spot on definitely recommend it."
• "The hommos is amazing! The lamb is well cooked and tender, the chicken cubes melt in the mouth and the shawarma is also great."

Cons:

• "Food is good, but it is hit and miss sometimes."
• "The worst shawarma I’ve ever had in my life. Would have thought the chicken had been in the over for days. Was very very dry."
• "Ordered 2 pizzas which were just plain awful, soggy with all the tomato paste coming off which made it basically not edible."
• "Worst Lebanese food I ever had, kabse and biryani chicken was extremely dry, tasteless and bad."
• "Food was fairly dry but quick delivery."
• "Food arrived... Bland, chewy lamb, chips undercooked, small bread portions."
• "The food was not edible, the sharwarma was hard and dry wasn't edible at all."

Service

Pros:

• "The staff were very friendly and helpful."
• "The waiters were always attentive, service was extremely fast."
• "We’ve been getting a take away from here every week for years and the staff know us and always look after us."
• "The staff I spoke to on the phone where very friendly and efficient."
• "Can't fault the food or service and will certainly order again."
• "The staff went above & beyond to accommodate us as I’m disabled."
• "Despite arriving late, the service remained attentive even during the busy period."

Cons:

• "We also dealt with the young manager or waiter, this had an aggressive attitude with us and rude as well."
• "Foods ok but the rude short tempered staff spoil the experience."
• "Service charge was set up in advance regardless you approve it or not."
• "Don't bother ordering, when you call for an estimate they are rude and cannot give a time to their customers."
• "Very rude owner and terrible service, staff don’t listen to anything and owner comes over to try and tell you off."
• "Service was ok, with one waitress clearly not happy to be serving us."
• "Very unfriendly staff, the waitress was rude and unfriendly."

Online Ordering & Delivery

Pros:

• "Discount when you order online too."
• "With some extra sides, the meal came to just over £20, which is excellent for the quality."
• "We also placed a big order for 27 people the day before our wedding. It was delivered on-time to our venue near Druridge Bay and everything was accounted for."
• "Reasonably priced and very swift on deliveries."
• "Had the nicest delivery food from here. Was a huge portion but it was so well cooked and well packaged."
• "We had a small mistake on the order due to Just Eat - a buy one get one free offer didn't register - but they sorted it immediately, with extra."
• "Absolutely fantastic meal, food was incredible and was very well presented even for delivery!"

Cons:

• "Absolutely love the food, but can't order online anymore - tried to pay 5 times, their PayPal system doesn't work."
• "Order arrived very very late, time constantly being pushed forward."
• "The last time we bought through justeat the food came old and stale, the meat gave me and my partner food poisoning."
• "Asked for water got charged."
• "Don't bother ordering, the order turned up an hour late."
• "The delivery was 20 mins late, won't be going back."
• "Takeaway, nothing complicated, took about two hours to arrive."

Accessibility & Atmosphere

Pros:

• "The surroundings are not posh, but I wasn't bothered because the meal more than made up for this."
• "One of the best Lebanese Restaurants I have eaten at."
• "The place had a nice atmosphere and seemed to be run very well."
• "Fantastic food and great atmosphere."
• "Great atmosphere."
• "An intimate location, perhaps a little cramped, with a positive atmosphere, warm service and there was an extremely authentic feel to the food, cutlery and decor."
• "Creating a great atmosphere."

Cons:

• "No good if you're disabled as toilets are up a steep flight of stairs."
• "The table was disgusting despite asking waiter to clean it still was filthy and sticky my arms were sticking to it."
• "The only negatives were the fact that the table at times looked like a bomb had literally landed on it."
• "It is the worst restaurant ever in terms of the honesty and respecting customers."
• "The place is cash only."
• "Pity the restaurant was so cold. I was frozen, felt like the back door was open???"
• "Popped in for lunch today. Was fairly quiet and unfortunately on the hottest day on record it seemed the AC was either switched off or broken."

Value for Money

Pros:

• "All in all 4 out of 5 this time and 'GREAT value for money'..... well done 👍🏻"
• "Try the falafel and haloumi wraps.... they are tasty."
• "The mixed meat platter was delicious and served 5 adults and one child."
• "Prices are quite reasonable and the food was delicious, will definitely be going back."
• "The price is cheap too."
• "Even the platter was really great value for money."
• "The prices are very reasonable and the proportion is generous."

Cons:

• "The Bake One has refused to refund me, even though I showed them my bank statement."
• "On my last visit I was charged twice."
• "However, on returning home and thoroughly checking the bill, I noticed that I was overcharged by £7, this was in addition to the 15% service charge."
• "They always try to add extra orders in the receipt (if possible), and also the prices shown in the receipt are usually higher than what printed in the menu."
• "Way overpriced in my opinion."
• "You get a 25% off when Ordering online but can’t change the chilli sauce option."
• "They charged me one more dish in two separate visits."