The Shisha Garden Reviews Summary

Ambience

Pros:

• "However, when we went inside and out the back to the actual Shisha garden it was lovely! Looked so cute and quirky."
• "The place was lit and ambience was exceptional."
• "Feels like you are entering an illegal underground prohibition era den of illicit activity, but then you enter this elaborately decorated outdoor chill."
• "The atmosphere is great."
• "The atmosphere & decor is amazing & a great vibe."
• "The decor is absolutely beautiful it feels like you're outside of London and you are somewhere nice and exotic."
• "Beautiful little garden with great decor and ambience."

Cons:

• "The only let down was the fact that we were seated right by the coal burning machine and all we could smell is a strong coal burning disturbing smell."
• "AVOID - Very SHADY, dirty and a terrible stench all around."
• "The place is very dirty, there were spider webs everywhere and so much dust."
• "near the table, we sat smelled like cat feces which was very unpleasant."
• "It looks like a construction site with cheap plastic plants and terrible brickwork everywhere."
• "Place was dirty, spiders and cobwebs everywhere, got placed on a table in a complete Corner couldn’t see anyone or any staff."
• "The seats inside shisha garden was so disgusting and not clean and the seats were way too low for people to eat."

Service

Pros:

• "The service is great. Each table has small remote device which you press when you need someone to serve you."
• "Service? Impeccable."
• "The service was fast and very responsive."
• "Prompt buzzer service for ordering drinks etc."
• "Extremely accommodating and friendly staff."
• "Straight away, the one thing to note is that the staff were very friendly here and very attentive."
• "The staff were kind and helpful, specially our waitress Maria which is an absolutely superstar!"

Cons:

• "Staff had a very blasé attitude about it."
• "Shisha was bad and the waiters ignored us completely after we asked them to change it."
• "Don't recommend for food or service."
• "We were kept waiting for our food for probably close to an hour."
• "Service: Possibly the worst. It was just shocking- left us, a group of 11 who were there for a bday celebration mostly to our own devices."
• "Service extremely slow, waiters serving food do not smile and wait for you to ask for condiments."
• "Lack of communication between staff big time, no idea where management was."

Food & Drinks

Pros:

• "The desserts are also very nice and I tend to come only for that most of the time."
• "The food was absolutely delicious and I had a lovely lotus milkshake lol."
• "The drinks and food here is absolutely delicious."
• "Didn’t get shisha but the food was amazing. Best lamb wrap I’ve had."
• "Food and drink is top notch as well."
• "The food tasted good, the shishas were good."
• "The food was great and the shisha was good."

Cons:

• "Definitely not worth the money!"
• "The food is basic - canteen style wraps and chips."
• "The cocktails tasted like defrosted ice lollies poured in a glass."
• "Food was alright cocktails were lovely however the customer service was not as expected we was being rushed to leave the restaurant an hour before our booking ended as we spent over £300 I found this very unsettling."
• "However, the food was like eating pub food. Especially the nachos were badly done."
• "Food was disaster no tasty and looks like frozen food."
• "The food tasted cheap & microwaved."

Shisha Experience

Pros:

• "Sheesha was just how I like it (Savacco) 10/10."
• "Long lasting flavours on both shisha pipes ordered."
• "Shisha 10/10 (if I could give a better rating I would) - good quality but the main factor is the team."
• "The Shisha was a whole new experience which was why we came."
• "Shisha quality is 10/10. Good flavor brands, clean and it lasts for a long time."
• "The Shisha itself was very nice and smooth."
• "The shisha was mouldy, and sickening."

Cons:

• "The shisha’s tobacco was burnt."
• "We had to keep asking for the coal person the whole experience wasn't to a professional standard."
• "Absolutely awful service."
• "The member of staff who brought over the shisha showed little to no interest in working there."
• "Food isnt great. Nor is the shisha."
• "They kept giving shisha which did not have any flavour."
• "The shisha was burnt and staff were reluctant to help sorting the flavours and coals."