Fattoush Lounge Reviews Summary

Service

Pros:

• "Friendly atmosphere with really good service by all the team."
• "All staffs and managers are helpful and they are always willing to give you good advice and explanations about the foods."
• "The service for a start is great. They seat you as quickly as possible, the staff are all friendly and polite."
• "My first time trying this restaurant and can only sing it's praises, the venue is nicely decorated with plenty of space for each table, the staff are very welcoming and accommodating."
• "We were greeted by a very pleasant front of the house. He explained the menu, gave us taster plates and recommended various dishes."
• "The staff were friendly and the food arrived quickly - even at the height of the dinner rush."
• "Cannot speak highly enough of this amazing restaurant. Ate here with my whole family and Yousef was the best waiter I've ever had - unbelievably friendly, went out of his way to make our first experience here the best!"
• "One of the most amazing places, to take your family the best atmosphere if you're lucky enough to meet Yusef honestly the most cheerful & friendly person."

Cons:

• "Food was decent but nothing special. Adding a 10% service charge is also a bit cheeky especially when it's not obvious on the menu anywhere that this will be done."
• "Wasn't impressed by the 10% service charge added on, wasn't mentioned anywhere or when paying."
• "Although confusing when paying as its pay at the front. They do add a 10% service charge automatically."
• "Food taste delicious however the service is very poor food came late and staff messed up the order."
• "AVOID!!!! £6 starter was a shallow side plate of hummus. Forgotten one of our meals we ordered after 10 minutes of others arriving."
• "Food was lovely, can't fault it. Had to wait a good 5 minutes for our bread to accompany our meal and starter of houmous."
• "Unfortunately our order was never processed due to tech problems which can obviously happen."
• "The food was really nice and arrived very quick however the service from the waitress was poor. She was not attentive at all and not very friendly."

Food Quality

Pros:

• "The food was really good and decent portions."
• "Food are amazing and good quantity compared to price."
• "I chose a Batata Harra, grilled spiced potato cubes with fried veg, and it was delicious."
• "Great restaurant to take family too with a great selection of dishes to choose from, food came in a timely manner, and was delicious."
• "Had a lunch meal deal, which was good and they have good varieties of veg options and soft drinks."
• "We loved our meal at Fattoush Lounge. We lived in the Middle East for 8 years and know our Lebanese cuisine, and this definitely fits the bill!"
• "The best Lebanese restaurant - the food is amazing and great size and value for money."
• "Food is amazing the staff go over and beyond to serve you, and best service of restaurant had in a long time."

Cons:

• "Lamb, was smelling very strong and was hard to chew, also smelled of lemon too strong probably to try to cover smell up."
• "Had better before but disappointed this time!! Won't go back."
• "The shwarma was quite dry, and the lamb cubes were a bit tough but everything else was lovely."
• "Had the lunch menu but chips n salad awful, maybe this food isn't my taste!! but it was nothing special lots of quantity but not quality."
• "Wish you would get back to making your own bread or change the supply as it is dry and cardboard like and not very nice."
• "Food not great very fatty, poor service! Metro centre staff app says 20% off but they put on a 10% service charge and then only take 10% off??"
• "Food was OK rather than amazing. They need to improve their garlic dip!"
• "Chips were just frozen ones... should never be like that at a restaurant... I can have them at home."

Ambience and Atmosphere

Pros:

• "The restaurant is quite small, so you can feel a little squished, depending on the time of day."
• "The venue is nicely decorated with plenty of space for each table."
• "The cleanliness of the restaurant was impeccable, creating a comfortable and inviting atmosphere."
• "The place was quite full which is always a good sign. The service was excellent."

Cons:

• "Floor very slippy with grease and music so loud couldn't have a conversation."
• "The only downside is that it is quite small and space between some of the tables was a little tight."
• "Restaurant was empty and after 10 minutes we were finally asked to make an order."
• "The place was also not accommodating for children, brought food and I had to ask for fork & knife for my daughter."