Phoenix Arts Club Reviews Summary

Staff and Service

Pros:

• "The staff were great and we quickly relaxed into the fun and flirty atmosphere there!"
• "Uber friendly staff."
• "Absolutely wonderful staff, they are super friendly and kind."
• "The staff were friendly and efficient."
• "Staff were fabulous - very professional whilst also friendly and having fun and adding to the atmosphere."
• "The front line staff were incredibly friendly and accommodating from the moment I booked to the very end."
• "The staff are helpful and friendly and do an amazing job of keeping everything flowing."

Cons:

• "An horrible person at the entrance 😱just made her own decision when she does not like people .... then the manager was not able to really appreciate the situation..."
• "There was a little mix up on our food & forgetting our cutlery resulting in me licking cheese off my own chops and dropping pizza down myself."
• "Service can be really great or awful, this I believe is largely due to management/understaffing."
• "Unfortunately did take them 20 minutes to make our drinks."
• "Invited in by a dude at the door, then the guy behind the desk laughed at us when we asked what the cover was and told us £200."
• "One particular barman provided a less than satisfactory experience."
• "We should of had our food in the interval but then the 2nd part started still no food I had to go chase it up."

Food and Drinks

Pros:

• "Food was lovely and excellent value."
• "Prices for food and drinks were much more competitive than many London venues we've visited, and the cheese board was ace."
• "Good food at very reasonable prices & Excellent choices for Vegans : )"
• "Awesome burgers."
• "The most amazing kiev I've ever eaten ever!!!"
• "The stone baked pizzas are well worth a try."
• "The food was delicious and fresh."

Cons:

• "The mojito was just a clear liquid with ice, no mint, no lime nothing."
• "The cocktails were really disappointing. Very little alcohol, we couldn't taste any and badly executed."
• "Food served was truly awful."
• "The black pudding wasn't very good, not to my taste."
• "The pork belly was cooked well but wasn't seasoned at all."
• "The food choice was very poor: 3 types of pizzas."
• "The food was quite average."

Entertainment and Atmosphere

Pros:

• "The show was mind blowing!! Her voice! Performance!! The ambience!"
• "A wonderful show in a nice and cosy place, with a very pleasant audience."
• "All acts were top quality and entertaining."
• "The intimate stage and bar area make for fantastic relaxed atmosphere!"
• "The entertainment was was dazzling, especially Audrey Heartburn - she's a star."
• "Live music, cabarets, duelling pianos and more!"
• "The venue is intimate and comfortable."

Cons:

• "I did not enjoy the performance of the main drag artist- it seemed that the point was not to have a quality singer but more like someone sassy on stage to do some banter."
• "Some of the singing did travel a bit off-key but excusable."
• "Our group ended up having to be split across multiple tables, and we could barely see the game at all."
• "Show started late and ended late and they did not know the hours to tell us."
• "Falsely advertised superbowl party, poorly organised and missing much of what was promised."
• "The event was falsely advertised and we were not given the experience we were promised. I would avoid the Phoenix Arts Club for any sporting event in the future."
• "We arrived to find the audience was small and were a little concerned."

Venue and Accessibility

Pros:

• "What a great venue and an unexpected find on our trip to London."
• "It's a lovely, quirky, intimate venue decorated with decades' worth of West End memorabilia, and we love it!"
• "An underground theatrical playground located in the old rehearsal rooms of the phoenix theatre."
• "This is the place for a fantastic night out in London."
• "The venue looked magical and christmassy."
• "The venue is full of character."
• "The venue itself is a little hidden gem, with some incredible theatre memorabilia and posters adorning the walls."

Cons:

• "No food the night we were there as it was Monday when it is not available."
• "Also there was no food on a Monday though the website suggested otherwise at the time."
• "It's not easy to get into. You must be part of the artist scene, know someone in it, or have a ticket stub from a local show dated that day."
• "The club has no elevator system to provide access for people with mobility needs."
• "It was difficult to appreciate the decor as it was quite dark."
• "Adding a 10% service charge that they make very difficult to remove on every transaction."
• "One of the worst experiences I've ever had in a bar."