Cotton Mill Cookhouse + Pub Reviews Summary

Service and Staff

Pros:

• "My family, and I, have always found the staff to be attentive, professional, and polite."
• "Nice friendly atmosphere great for a family meal. The Staff are really friendly and welcoming I couldn't fault them for anything, an amazing Team of people."
• "Met on entry by friendly waiter and shown to table. Table service was a nice touch. Waitress very polite and friendly."
• "Very friendly and welcoming staff, clean, spacious restaurant and comfy seating."
• "The staff were great, relaxed atmosphere."
• "Having stayed on several occasions, tonight was made particularly enjoyable by our waitress Dayna. She was polite, informed and has a beaming smile."
• "The atmosphere was lovely and the staff were very professional and attentive with the food being presented well and tasting superb."
• "Went in for breakfast didnt realise it finished at 11 .however were told only lunch available we were happy with that ."

Cons:

• "The staff let the side down. As another customer said to me tonight, the staff are more interested in chatting to the men drinking at the bar than checking on the diners."
• "We waited forever to be served despite being allocated a server, she was harassed and appeared anxious with no ability to communicate."
• "The server forgot about us and everytime we got her attention she would go off again, she kept serving new customers (as it was not busy) but never us."
• "Very poor food, despite having a listing on the outside explaining what items they didn't have once we were seated and had drinks, after taking our order (for 3 people) two of the items ordered were now not available."
• "Staff were not around to serve customers breakfast but could be heard talking in the kitchen."
• "Seems to have downgraded food here in my local Brewers Fayre. Staff who had been there for years have disappeared. Could not get my free bottle of wine for our 44th wedding anniversary because the WiFi is rubbish."
• "Was there boxing day night stayed in the premier the place had no sign of Christmas no decorations very drab went to the bar to order drinks girl serving was to busy talking to another member of staff to notice us then got the order wrong never again dull drab not very inviting."
• "Service was poor, food was cold (the ketchup I asked for which arrived after I'd finished my burger 10 minutes later was ice cold)."

Food Quality and Menu

Pros:

• "The menu offers both plenty of options to suit the majority of tastes and good value for money."
• "We have had the full breakfast in the morning everything was cooked perfect. In the evening we had the Sunday Roast with everything on the works."
• "Food was excellent, more than we expected. Staff were friendly, and very welcoming."
• "Fast efficient friendly service with good quality, value and portion size. Would definitely return and recommend."
• "All beautifully cooked and presented, large portions and excellent value for money. 100% recommend."
• "Portions well impressed, food tasty. My son really enjoyed dining out, so thank you ... Can't believe we'd forgotten all about this place Great value menu, which is so good especially now a days."
• "Great selection of good food, great prices, comfortable surroundings, great deals during the week too so we'll be back again soon."
• "Excellent meal tonight at Cookhouse and pub Kilmarnock. Food was delicious and piping hot. There were 8 of us and we all thoroughly enjoyed it. Will definitely go back."

Cons:

• "The whole experience was one of the worst we’ve ever experienced and we eat out regularly."
• "The food is the lowest level of acceptability and never is anything more."
• "This is NOT good value for money!"
• "The food was from the Xmas menu and was just thrown on the plate and churned out, it was y great either."
• "Food wasn't great, not sure how you can make chicken tough but they managed it."
• "Sadly the food took longer than it should considering only 3 tables in... Food wasn't up to much, tasteless and tough."
• "Went for Sunday lunch, food was poor toilets dirty. Would not recommend."
• "Food lovely, service could be better. Staff not completely on the ball so sometimes left waiting longer than you should or having to ask for things more than once."