Address: Arnison Retail Centre, Pity Me, Durham DH1 5GB, United Kingdom
Phone: +441913839140
Rating: 3.9
based on 250 reviews.
Staff and Service
Pros:
"Extremely friendly staff they're a real credit."
"The most friendly, welcoming, helpful and respectful staff."
"Staff are great and helpful."
"All the staff were extremely friendly, polite and kind."
"The staff are very helpful and friendly."
"Staff were very friendly and helpful as we are both disabled."
"The staff were so friendly and attentive."
Cons:
"Disappointing experience today. Waited ages for food."
"The serving staff could do with a brush up."
"getting staff attention was difficult and one staff in Training seemed annoyed at asking for another drink."
"Waited over an hour food!!!! Pepsi was flat."
"Waited forever for the waitress to come back for the pudding order and then had to attract the attention of the manager to place the order."
"Waited a while to get served while members of staff stood at end of bar chatting."
"The staff really let the place down today, just seem rude and like your a massive inconvenience."
Food Quality
Pros:
"The food is tasty with delicious Sunday carvery lunch and a good priced two meals Mon-Fri."
"Fish and chips were delicious - the fish actually had taste!"
"Always enjoy the continental breakfast which has a good selection."
"Very nice chips with Chipotle. Kids had lovely meals."
"Food was really nice... Better than I expected. Real tasty and reasonable portions too."
"Food arrived quickly and was very good, well cooked and tasty."
"Food here is excellent. A great selection and it's hot and fresh."
Cons:
"To start with there wasn’t much of a selection of things to choose from then when we sat down and started eating we all quickly realised the mashed potatoes where clearly made with powdered mash."
"The food wasnt fantastic for the price it seems to have gone a bit bland."
"Nearly every bit of meat on our plates was mainly fat and too chewy to eat especially for our younger two kids."
"The food was cold and just not as nice as it has been in the past."
"The chicken goujons were so overcooked it was like trying to bite into a rock."
"The food was horrible kids had dry burgers and piece of sweet corn not worth mentioning."
"The food really lets this place down."
Ambiance and Facilities
Pros:
"Large pub/restaurant with plenty of room and tables."
"Big screen for sports in bar area."
"A classic pub with a real feel-good vibe, suitable for all occasions."
"A decent size pub with a small indoor and also outdoor children's play area."
"Good honest food at the Brewers Fayre. Extensive menu with regular special meals each week night."
"Great family friendly restaurant."
"Nice restaurant with lots of space."
Cons:
"Only criticism was that no one was wearing a mask at the hot or cold food buffet at breakfast."
"Softplay area is very small and not the cleanest."
"It was also very noisy and my husband who uses hearing aids struggled badly."
"Not a great place for smaller children. There is a toddler play area, but it’s connected to the bigger one, and bigger children run through, jumping off the soft play and throwing the toddler toys."
"Sunday roast meats were sat on hot plates, dried out under heat lamps."
"The cleanliness of the toilets have something to be desired."
"Place was also freezing cold in August couldn't wait to get in the car to put the heating on."
Value for Money
Pros:
"Friendly staff and they do 25% discount for blue light card holders."
"Prices are very reasonable."
"Excellent breakfast choices, from full English to great selection of cereals, fresh fruit, yogurt, toast, umpteen types of breads, pastries & spreads, unlimited coffee, tea, juice etc; & all for very reasonable prices."
"Good deals usually available. Makes for a cheap and cheerful meal out."
"The food is excellent and great value."
"An all you can eat buffet breakfast which was very tasty."
"Spot on for breakfast just under 10quid each for breakfast you would think is a bit steep but its all you can eat and drink and plenty of selection."
Cons:
"Worst £50 plus I’ve ever spent and we’ll definitely never be eating at any of the brewers fayre pubs again."
"Portion sizes for smothered chicken weren’t impressive."
"A nice place with good quality pub food. Although was disgusting to pay £2:25 for 1 slice of Garlic Bread...absolute rip off...."
"Expensive unless you're taking a deal for example pre paid premier inn voucher or after noon deal."
"I felt ripped off all way round."
"Usual slow service at the bar, mediocre food, expensive play area which hasn't seen an overhaul for years."
"The food was absolutely awful, totally over priced for I found to be bad tasting food."