Masons Freehouse Reviews Summary

Food Quality

Pros:

• "The steak pie is a must! Great vegan options too."
• "Home made food was amazing, Suet pie was divine."
• "The food/drinks was lovely and they had a varied menu and specials board."
• "The meals were HUGE! And not only were they big but tasty too!"
• "Absolutely beautiful food."
• "Amazing fish n chips with homemade peas and tartar sauce."
• "The most delicious Sunday meal I and my family have had."

Cons:

• "The chicken burger was an extremely thin piece of breaded chicken that was over cooked and burnt at the edges."
• "The roast potatoes- well I'm not really sure how to describe them possibly been cooked the day before and warmed up."
• "The food was 'bland'."
• "The fries that came with it, I could have cooked better in the microwave."
• "The cauliflower cheese which I paid extra for was in a bowl of what I can only describe as white water."
• "The glazed carrots were soaked in sweetness not glazed absolutely awful."
• "The plate was dripping with grease. The onion rings were also raw in the inside and over cooked on the outside."

Service

Pros:

• "Awesome staff."
• "The service was faultless, the lady was lovely smiley and friendly."
• "Nothing was too much trouble for the team here, they really are a welcoming bunch."
• "Fantastic attentive staff."
• "They were busy but the 2 front of house staff were fabulous and managed it so well."
• "The staff were polite, friendly and extremely helpful."
• "Every member of staff was friendly and professional."

Cons:

• "Sorry to see a few tables reserved that no-one turned up for."
• "Do not waste your time or money!"
• "After waiting 50 minutes for food it arrived barely warm."
• "We were offered a table in the drafty conservatory and given a reduced menu from which to choose."
• "We were told we wouldn't have enough time to get finished at the table so we were seated outside in what I can only describe as a glorified smoking shelter."
• "Someone who I can assume was the owner of the establishment came over and very rudely said that she wasn’t happy with the dog on the seat."
• "Absolutely awful service - prebooked table for end of holiday celebratory meal only to find barmaid has booked wrong week !!!!!!!!!!."

Ambiance and Location

Pros:

• "The open crackling fire, beautiful rooms in hotel, great range of drinks on offer, the locals welcome you too."
• "Bar, restaurant area clean, tidy and presentable."
• "It's a lovely cosy pub, very homely, always clean."
• "Warm and welcoming. Fire lit. Bar busy but not overcrowded."
• "A very friendly and welcoming 'Local' on the Main Rd."
• "The log burning fire makes you just sit back and relax while having a very nice pint."
• "This is such a very welcoming place that has the homely atmosphere."

Cons:

• "Yes, there is some traffic noise from the road outside, but the team have done as much as practical to reduce this."
• "The only minor criticism is that it is too hot in here."
• "Only problem was restaurant lighting made movement feel like the lighting was a strobe effect."
• "Vision effected by the low lighting, not a huge issue but made a couple of the party feel like a migraine was going to be triggered."
• "Reserved signs on all the tables and dogs barred from half of the pub."
• "It’s bad when you can’t get a Sunday roast in Yorkshire."
• "Interesting interaction between landlady and a member of staff, with some quite choice language, which resulted in the staff member walking off the job!"

Value

Pros:

• "Very good portion sizes and very reasonably priced."
• "Hospitality was excellent throughout our stay, and we were made to feel very welcome."
• "Excellent food excellent service."
• "Fantastic service, food quality was excellent and the prices very reasonable."
• "The price incredibly reasonable when you consider the quality of the ingredients and the range on offer."
• "Good prices too."
• "Price was very good for the quality."

Cons:

• "Unfortunately never to return."
• "Needless to say none of us will be returning to the masons arms after this experience."
• "How does a business carry on when you keep turning customers down and their money! It’s bonkers."
• "So she went to enquire about this and came back and said we couldn’t eat now we were too late."
• "We asked for some food and the response was sorry we only take advanced table bookings only and no walk in people."
• "Pity the manager doesn't to seat people not eating and she favours certain people over others."
• "Totally spoiled holiday. not even offered comlimentary drnks or alternative time."