Sergio's Reviews Summary

Service

Pros:

• "Ricardo made us feel at home and the service was perfection."
• "Always fantastic and affordable - great service."
• "Thankfully the service here is very friendly."
• "Alex was our waiter, couldn’t do enough for us."
• "The staff were very friendly and really couldn't do enough to make our experience, a lovely one."
• "Service and staff so so friendly and attentive."
• "The service is unimaginable, big smiles and there’s someone always there ready to be at service for whatever you need."

Cons:

• "It look a loooong time to order and even longer to arrive."
• "They forgot our order. We had to ask after 40mins and then it suddenly it was ready in 5mins for take away as we had to get back to the office."
• "Service was a little slow but it was busy."
• "The staff were friendly enough but weren't attentive by any means."
• "One of the waiter’s was very annoyed when we didn’t wish to have a starter or dessert, literally snatching our menus from us."
• "Staff offish, sarcastic and disinterested, service slow- three hours for a two course meal."
• "Service was terrible and food was nothing special."

Food Quality

Pros:

• "The food was hot when it came and we'll presented, although, Italian isnt our favourite food both my friend I ate every bit."
• "Best carbonara I've ever had!!!"
• "The food portion is absolutely gargantuan and out of this world, left the place with a full stomach and happy."
• "Food straight and good, typical dishes that you'd expect in your local Italian!"
• "Food was amazing and the portion sizes are big."
• "The food is amazing and the staff just add to the whole experience, little bit of Italy in London!"
• "The food was really nice!"

Cons:

• "The food was very average."
• "They were both very bland and tasteless."
• "The food at this Italian restaurant was nothing short of abysmal - bland, overpriced, poorly presented and poorly cooked."
• "The food itself was tasteless and unseasoned and the pizza had a soggy base."
• "We were really unimpressed by the food."
• "Unfortunately the food is a terrible disappointment."
• "The pizza was awful and they over charged us massively."

Atmosphere

Pros:

• "The atmosphere is good, the service wonderful and the food even better."
• "The whole restaurant has a very homely feel, with dozens (if not hundreds!) of photos of celebrities visiting the place over the years."
• "It’s located in Central London and the atmosphere is so friendly!"
• "Such a charming restaurant, low-key and casual with great Italian food."
• "Sergio’s has an amazing atmosphere."
• "The food, the wine, the atmosphere, everything was amazing!"
• "The atmosphere from the staff there is very homely and welcoming."

Cons:

• "The restaurant is unnecessarily loud with the music being turned up every few minutes to have it blaring out of the speakers."
• "The decor is overwhelmed by pictures of staff with said celebrities, creating an interesting presentation, but not a particularly pleasant atmosphere."
• "Add all this to the tacky, red glowing décor and flashing plastic shot glasses and it was really an experience to forget."
• "The decoration was a bit cheesy (photos everywhere!!! Of customers and celebrities) and I did not really like the screen displaying a crackling fire."
• "From the outside this restaurant looks like a tourist magnet and as soon as one steps in the rather kitschy decor confirms the raison d’être."
• "It had a nice atmosphere except for the strange selection of music."
• "Can feel a little crazy here sometimes, loud people, football on TV wall screens, flames outside, maybe not the first choice venue for a romantic date, but I love it."

Price

Pros:

• "Always fantastic and affordable - great service."
• "Considering it is London the prices were very reasonable for food, drinks slightly expensive but the dishes ordered were excellent and very tasty."
• "For central London I thought the price of our meal was reasonable, and we would both go again."
• "Price was good, considering it's central London."
• "Great Meal for 6 of us, good value."

Cons:

• "Absurdly overpriced - I left feeling fleeced."
• "It’s pretty expensive, so I don’t come here often."
• "Very disappointing - massively overpriced."
• "On the pricey side."
• "Beside spending SEVENTEEN pounds for a plate of pasta (not even fresh pasta) and almost EIGHTEEN for a pizza."
• "Massively overpriced for over-salted, greasy pizza lacking in taste."
• "Firstly, it is extortionately priced for what it is."