Zizzi - St Katharine's Docks Reviews Summary

Service

Pros:

• "Our waitress was excellent, nice location."
• "The service was fantastic and I would definitely come back."
• "Food was delicious and the service was fabulous."
• "Exceptional service with fantastic food."
• "Fast and efficient service and excellent value."
• "Friendly welcoming by Syed - the manager and a great service by Casia – the waiter."
• "All the staff were polite and helpful even though it's a busy Saturday."

Cons:

• "Was there over 10 mins to receive my order but manager doesn’t even bothered to check my order number."
• "While we were waiting I made eye contact with the staff but they weren't bothered to come and welcome us right away."
• "Poor service started when no one attended us when we were waiting for a table."
• "Service was SLOW even thought the place was not busy when we arrived."
• "Extremely rude staff."
• "Service and management was bad."
• "Terrible service."

Location & Atmosphere

Pros:

• "One of the best locations the restaurant is surround by lovely view of boats and surrounded by the Thames."
• "A really beautiful spot to enjoy a pizza and a glass of wine beneath the trees overlooking the Dock."
• "Wonderful location for a nice dinner or lunch."
• "Love the setting, love the restaurant, love the food, the relaxing atmosphere."
• "Very nice location, atmosphere and nice staff."
• "Location: simply fantastic, near the Tower Bridge, at the St. Katherine's Dock with a view to majestic yachts anchored."
• "Nice place with most tables have a view of the docks."

Cons:

• "The tables closer to the water were closed off so you had to dine near the windows of the restaurant."
• "The staff are aloof."
• "The lady in flower print blouse and jeans continuously ignored us."
• "Having an annoyed face and no 'thank you' or 'goodbye' to customer is not acceptable."
• "The floor manager’s behaviour was very uncouth, rude, and he almost kicked us out."
• "Another guy came with an attitude again and rudely asked for the orders."
• "Very unprofessional."

Food Quality

Pros:

• "It was a good deal at £25pp for 3 courses, and all 3 courses were massive portions too, so no stinginess was seen from Zizzi at all!"
• "Food was average good."
• "The Chicky Fritty special starter was delicious, followed by a very generously sized 'Rustica Pizza' with the black truffle salami."
• "The desserts where delicious."
• "The taste of food was just awesome."
• "The food is really tasty, the Bruschetta was more like pizza and the Pizza was delicious."
• "The food was delicious."

Cons:

• "This place has problem with cleaning."
• "Food was okey! Noting amazing unfortunately! The flavours were quite bland sadly."
• "The prawn linguine is totally flavourless and doesn't seem to include all the ingredients it lists on the menu."
• "The food very poor."
• "Food were cold and very unpleasant."
• "The pasta dish we ordered was barely cooked and inedible."
• "The food tasted of grease and left grease film in my mouth after literally 2 mouthfuls as could not eat anymore."

Value & Pricing

Pros:

• "Prices aren't too high (you're still in London)."
• "Food is ordered via a website along with payment too. Clear simple instructions."
• "The serving and price was decent for London these days."
• "Food was delicious and reasonably priced."
• "Nice and affordable (for central London) Italian restaurant in the marina close to Tower Bridge."
• "Would recommend for an inexpensive but nice meal out :)."
• "The food was good and reasonably priced, although it took a while to arrive once we had ordered."

Cons:

• "I ordered a chocolate melt to go and it's supposed to come with ice cream and even though I sent it back once they Still did not provide ice cream just a small dollop of whipped. £7 for one premade fondant is absurd."
• "At the end when I was paying the paymachine asked me for 2 extra payments without information from the waiter what is all about it."
• "£10 for not a lot to be honest, and no way of taking it off even thought it states that it's voluntary."
• "Paying for a meal that I didn’t enjoy and didn’t finish, really left a bad taste in my mouth."
• "We spent around £100."
• "Food quality was abismal, its the equivalent of buying a mac & cheese in Lidl and charging you £50 for two."
• "Part of our food was cold, when returned we never got a replacement."

Cleanliness & Maintenance

Pros:

• "Toilets are upstairs and clean."
• "Great social distancing and cleaning measures."
• "The floors, stairs on route must not have been cleaned any time recently."

Cons:

• "Disgusting toilets - dirty/out if order - both men and women."
• "Toilets a bit unkempt."
• "Ordered takeout from ZIZZI at ST Katherines Dock; pizzas and garlic bread for the family. The kids dove straight into the garlic bread only to open the box and find a large roasted cockroach/ critter as part of the topping."
• "Unbelievable the try’s for pizza how sticky they are not cleaned probably since they opened."
• "But the 3 stars is because of the toilets: they were clean, actually the guy finished cleaning when I went there; but 2 doors of 3 were having an issue with the handle, and the hands dryer has no power and is so slow, there is also no alternative of paper towels for drying our hands, either."