Isolabella Reviews Summary

Service

Pros:

• "Staff was very friendly and attentive. Great atmosphere."
• "Italian team very passionate about their work. Quick, polite and professional."
• "Everyone was just lovely, especially a Portuguese waiter, he was very friendly, helpful and patient with us."
• "Staff are friendly and attentive without pressuring."
• "The staff were very attentive."
• "Staff friendly, swift and helpful."
• "The staff always have time for a chat, especially about food."

Cons:

• "The dining experience here was ruined by the surly condiscending attitude of the waiter."
• "After reading amazing reviews, I must say I was very disappointed... the experience was spoilt by the speed of the service and briskness of the waiters, verging on rude."
• "Our waitress on the day was very grumpy."
• "Great food but the service was a little lacking."
• "However because of the size of the room it can be quite loud if there are large groups which make conversation a little hard to hear at times."
• "The manager was a different lady this time who would not acknowledge us or ask how the food was, say hello or goodbye even though we were the only people in the restaurant."
• "The service was not as good here and I found that the waitress was unable to understand some questions about the wine."

Food Quality

Pros:

• "They have a good veggie selection which I love!"
• "A wide variety of food options and our meals were delicious."
• "Food came promptly and tasted very fresh."
• "Seafood linguine was fresh, hint of chilli, but most importantly well seasoned."
• "The food was absolutely delicious and a reasonable sized portion."
• "The food is fresh and delicious, particularly recommend the seafood linguini and the zabaglioni."
• "The food was out of this world, the steak was as good as any restaurant I have ever been."

Cons:

• "Food was ok but they had us waiting an hour and 20 minutes on a weekday."
• "Food was adequate."
• "It was decidedly bland from the food presentation to the decor."
• "Food was ok, but I'd question the homemade element of the tiramisu as I found a small piece of plastic in it."
• "Fish was raw and incredibly salty."
• "The bread was stale and no one in my party managed to finish their pasta dish."
• "Food isn't that great (pretty basic) and they are pretty stingy with the ingredients."

Value

Pros:

• "Excellent value for quality."
• "Get the garlic bread!!!! Matter-of-fact, get TWO orders!!!!"
• "Excellent (especially with the 50% discount that was given to us via OpenTable)."
• "The price is not that cheap originally, buy we used 50% off opportunity. It was great!"
• "Price are good! We had 2 bottles of Prosecco and still was a very good price each."
• "Prices were reasonable and service was good."
• "Delicious food and enough of it, perfect service, real nice room and the table had cloth tablecloth and napkins; all at a very reasonable price."

Cons:

• "Also expensive for what it is."
• "It is not somewhere I would plan to return."
• "I'd consider it a little over priced for the quality as well."
• "However, the food isn't exceptional and slightly overpriced."
• "Prices were pretty high for what it's worth and food wasn't up to standard."
• "Frightfully expensive for what it is."
• "Did I mention it was overpriced, £14 for spaghetti with a few lonely tomatoes...good one."

Ambience

Pros:

• "Great for groups."
• "The atmosphere is nice in the main dining room."
• "Decor is clean and modern."
• "The interior was very cosy and welcoming."
• "It's an amazing place lovely food excellent wines and the staff are 5 * the manager Mr. Da Silva provided a memorable evening."
• "Great vibes, quite romantic and secluded."
• "Very nice food and a great atmosphere first time."

Cons:

• "Other than that the atmosphere is undistinguished."
• "The restaurant needs thoughtful refurbishment. It has a dull, minimalist 80's feel, with the furniture being tatty and dated too."
• "The ambience is a little strange, white lighting and white walls so it feels a little hospitalised rather than your average softer restaurant lighting."
• "Ambience was shocking, we were seated in an annexe which felt like a sensory deprivation chamber."
• "Not necessarily a cozy place. It is a tad clinical."
• "The atmosphere was nice, although it would hurt to have some music."
• "A bit noisy the evening I was there but I think that was due to one noisy table."