TGI Fridays - Wembley Reviews Summary

Food Quality

Pros:

• "The food was lovely, one of the best TGI's I have been to."
• "The ribs here are really amazing. Huge portion and tastes awesome."
• "Luckily the ribs were good and the wings were banging 💥 and the chicken burger my friend ordered was crunchy and apparently tasted nice🔥."
• "The food taste amazing, everything was done in a timely order."
• "The food was very tasty and the prices are what they are, you get what you pay for."
• "Several of us choose the Wagyu burger, which was absolutely delicious."
• "Food was lovely."

Cons:

• "Taste was good, portion size disappointing for the price."
• "The worst food ever!! I will never go back, the food was cold and burnt."
• "The steaks (sirloin) were tasteless and overpriced."
• "The food has to be the blandest thing I’ve ever tasted. No flavour, burnt on the outside and raw on the inside and overpriced."
• "Their 'loaded' fries was more like fries with some cheese and few bits of bacon, wasn’t worth the extra cost at all."
• "Mine was stone cold and there was a skin/discolouration on the sauce, it had clearly been sat on the ready rack for some time."
• "What a terrible experience. Food was average got the ribs and sesame chicken strips. Although the meat was good the coleslaw was ransid!"

Service

Pros:

• "First off I would like to thank Nicole for her service."
• "Came here to dine in with my partner the only reason I’m putting 5 stars is because of our waitress Faith being so friendly, attentive, quick and she did an amazing, excellent job!! We need more people like her in hospitality !"
• "We received excellent customer service from Faith. The restaurant was extremely busy but Faith was very attentive and honest about wait times."
• "Their was 1 lovely and helpful waiters who was working by himself...and he was very nice and helpful, polite and the service was excellent 👍."
• "Lovely staff, great food - we spent ages here catching up and chatting before a show."
• "Staff lovely helped us find a certain drink we like that's off menu, so always say what you like and they help you."
• "We were seated and served right way by a friendly and efficient waitress."

Cons:

• "Waitress not friendly, hardly said a word."
• "The waitress was not too friendly to me and my daughter, food was good but nothing out of the ordinary and not hot."
• "The sad thing is we were sat under a light that was non stop flashing."
• "Manager was rude when I said that we needed to change an item."
• "The reason for three stars is the sheer amount of time you have to wait for any service."
• "Appalling service, so unattentive and unbothered with simple customer service."
• "Waitress who served us at the bar was on her phone on face time to her friend and ignoring us when trying to order a drink."

Atmosphere

Pros:

• "Decent atmosphere, reasonable service."
• "Lovely atmosphere."
• "The atmosphere in the restaurant was pleasant and relaxed, just what we needed."
• "It’s a great atmosphere to be in, especially when you feel like the staff absolutely adore their jobs."
• "Relished the meal and the ambience was good."
• "This restaurant is a lovely place to hangout with friends and families."
• "I like the restaurant design."

Cons:

• "The greeter seemed to spend so much time telling customers that hadn’t booked they would have to wait 2 hours."
• "It is not a nice atmosphere. Some customers are complaining to staff."
• "Totally uncalled for and unprofessional creating such an uncomfortable atmosphere while customers are eating."
• "Music level was great but then it was turned up and conversation was challenging."
• "Restaurant was cold, many people kept coats on."
• "I appreciate it was an event day but it wasn't that busy and was very cold inside."
• "The cleanliness of the environment just made us uncomfortable."

Value

Pros:

• "The food was very tasty and the prices are what they are, you get what you pay for."
• "Superb food, even better service and very fairly priced!"
• "The food cost me about £28 for a starter and main with a drink as well as free refills which is a great bonus."
• "Superb food, even better service and very fairly priced! The portion sizes are excellent."
• "Spent £43 on 4 alcoholic drinks and 2 meals not bad."

Cons:

• "Taste was good, portion size disappointing for the price."
• "The steaks (sirloin) were tasteless and overpriced."
• "The food has to be the blandest thing I’ve ever tasted. No flavour, burnt on the outside and raw on the inside and overpriced."
• "Their 'loaded' fries was more like fries with some cheese and few bits of bacon, wasn’t worth the extra cost at all."
• "Expensive for portion sizes."
• "Wasn't worth the value it charged... I wouldn't recommend it."
• "The prices are surprisingly high, despite not being in central London, with a main meal of chicken strips and chips being nearly £18."

Cleanliness

Pros:

• "The floor felt sticky and it feels like the place need a good sprucing up, the tables where clean."

Cons:

• "There was no greeting as we entered, there was a small pile of rubbish on the left of the booth area."
• "The cleanliness of the environment just made us uncomfortable."
• "The female toilet they were dirty, no loo roll, 3 doors don't lock, 2 loo didn't flush."
• "The women's toilets were not clean, tissue on the floors and I had to request for tissue to be replaced."
• "The floor was filthy everywhere with food scattered and people’s napkins and old receipts lying around."
• "Also, the restaurant did not seem very clean to be honest."
• "As you can see from the pictures and video, there were ants on the counter top."