Address: Unit SQ6, Southwater Square, Southwater Way, Telford, TF3 4JJ, United Kingdom
Phone: +441952200532
Rating: 3.5
based on 106 reviews.
Menu Variety
Pros:
"Delicious crepes and sundae, great friendly service."
"Lots of deserts and cake, milkshakes and Sundays for example."
"Great vegan menu- loads to choose from."
"Dessert selection is great."
"A niche desert shop in Telford's renewed Waterfront, Creams offers a huge range of toppings and gelato ice-cream."
Cons:
"However when ordering cake they said to us no that one is frozen and not available."
"Service is absolutely atrocious - incredibly slow and inefficient. No crepes at the start of the day."
"The shop itself is wonderfully decorated and features a selfie wall for glamorous pre-face-stuffing sessions. However, it lacks a bit of atmosphere and warmth."
"Horrible experience - ordered a plant based cookie dough dessert, but was given a dessert that contained milk and eggs."
Service Quality
Pros:
"Service was spot on!"
"The manager, Sasha, was lovely and giving the right customer experience."
"Staff were so polite and we had an update on our food throughout."
"Service was absolutely shocking! The staff seem like they don't want to be there and the wait time was ridiculous!"
"Delicious waffles and excellent service under new management!"
Cons:
"Staff were either friendly or just plain grumpy."
"Service not so much. We were a party of 7 and we walked in whilst there were only a few customers."
"Service is absolutely atrocious - incredibly slow and inefficient."
"Very poor service, with the staff definitely needing some customer service training."
"Pretty great quality wise, took a while to come but I think they had an issue with one of the ovens."
Food Quality and Taste
Pros:
"We had the strawberry banana waffle with extra Bueno, Oreo cookie dough and hot chocolate. Very delicious."
"Tasted really good and the portion is huge so good enough to share between two people."
"The food was unreal and the milkshakes were the best we've had!"
"Amazing desserts. Been here numerous times since opening."
"Waffles were undercooked, far too much lotus biscoff crumbs on top."
Cons:
"The cookie dough was rock hard, opposite to the ice cream which somehow tasted how a urinal smelled."
"The portion size is pitiful."
"The normal menu is massive and have to say the portions are too! Yummy!"
"Food was good, but Service not so much."
"I ordered a chocolate obsession waffle from creams on the 26th August 2022 and I must say the waffle was presented beautifully and tasted amazing."
Price and Value
Pros:
"Food was great large portions worth the money."
"Portion size of the Freak Shake is genuinely one to share, fast service & great customer service even near closing hours."
"Highly recommended, The waffles are delicious and there’s a buzz in the place."
Cons:
"It is pretty pricey here and it's not worth it really for the price."
"Don’t waste your valuable time and money with this place. Portions are tiny- paid £8 for a triple scoop and extras and got one and a half with no extras."
"Make sure you double check prices though, as it became very expensive, nearly £30 for 3 ice creams and 2 milkshakes."
"The desserts were very good however the staff were arguing with each other and just standing around chatting."
Atmosphere and Cleanliness
Pros:
"The decor is gorgeous and really modern, clearly a lot of thought has gone into it."
"The eating area is spotlessly clean with good Covid measures in place."
"Brilliant place to eat, clean and very high standard of interior design."
Cons:
"Unfortunately can't really say how good it was as we never managed to get served and looking at the faces of other customers they'd been waiting longer."
"The store itself was clean in appearance but the toilet smelled unclean and the menues were taped together."
"The tables are consistently wobbly and several flies are about every time we have been."
"We visited here tonight for the first time, and while the food was very good it wasn't the best experience overall."