Boreham House Reviews Summary

Venue & Grounds

Pros:

• "The grounds are beautiful with a large lake creating a striking entrance."
• "Great entrance to grounds. Venue is very large and offer good choice of scenes for photography."
• "A very picturesque venue to host your perfect day."
• "The venue is just stunning and well kept grounds."
• "Such an incredible stand out venue where we were made to feel like royalty."
• "Immaculate venue, toilets clean and well kept, the French doors along the sides of the venue maximise lighting & feeling of spaciousness giving a serene view of the well kempt grounds."
• "Beautiful venue, breathtaking views with a lake and spacious open fields."

Cons:

• "Boreham house playing loud base music that can be heard and felt all over Boreham is absolutely disgusting."
• "The place is horrendous for people with baby pushchairs."
• "Total disregard for the local community by allowing fireworks despite there being a drought, and even worse totally ignoring the directive of the Fire and Rescue Service."
• "Main building was not accessible, not even for using the washroom."
• "You have to exit the stately house to enter both marquees. Both marquees are not under the same roof either."
• "The permanent marquee is starting to show signs of wear and tear with certain areas really letting the rest of the premises down."
• "The place has no easy access to people with baby pushchairs or wheelchairs if it was needed."

Service & Staff

Pros:

• "EVERYONE had an amazing day and were made to feel truly special by all the staff."
• "As a wedding photography and videography company, we highly recommend this magnificent venue which offers excellent customer service."
• "The staff were very friendly and professional."
• "The staff who looked after us were very professional and friendly a credit to the house."
• "We were treated like royalty and were absolutely wowed by the grounds, house and the quality of service."
• "The service is above and beyond."
• "Service is brilliant."

Cons:

• "Beware of hidden costs when hiring this place."
• "No PA system to make announcements, asked staff but they were of no help."
• "The service is shocking, the people are rude & they haven’t got a clue how to run a business."
• "Owner and staff So rude, haven’t heard one person in the wedding industry that has a nice word to say about her."
• "Both Teresa and the rest of the team have been nothing short of awful throughout the time we dealt with them."
• "They have now decided that they will no longer respond to my emails and have not responded to the last 5 emails I have sent."
• "Event/Wedding coordinator is two faced and patronising."

Accommodation & Facilities

Pros:

• "The guest rooms looked very nice though the facilities were no better than travelodge."
• "The bridal preparation rooms and bridal suite are very spacious."
• "Accommodation was very clean and the breakfast had a wide variety for all of us to enjoy."
• "The in-house accommodation is very nice."
• "There is ample parking and halls, marquee to accommodate large gathering."
• "It has huge car parking so you don't need to park far away from the venue."
• "There is lots of spaces for cars and it can hold up to 800 guests capacity."

Cons:

• "Additionally, there was no heating in parts of the manor and my parent's room was cold during the night."
• "Many family guests were confused as to why the front door of the manor was constantly being locked."
• "We were also told we were not allowed allowed to use candles in the marquee."
• "Taxis are hard to get to go hear and leave late at night."
• "Groundsmen make things difficult when parking."
• "It was a very hot day and air conditioning in the marquee stopped working."
• "Understaffed and inadequate heating - guests were very cold."

Management & Policies

Pros:

• "Provided a PA system for a Muslim family event. Very easy to work with."
• "The whole team is vested in their clients event followed by an owner who for once is sincere and not just interested in the monies, rather there personally to ensure everyone has a good day."
• "With the recent government announcements, Boreham house made quick and decisive decisions that helped re plan our entire day."
• "Samantha and the team were always on hand with any of the last minute requests we had."
• "Staff very polite and willing to go above and beyond to make sure we were happy."
• "Staff always on hand to serve and everything went smoothly by the looks of it."
• "A beautiful venue with exceptional staff. They truly go above and beyond."

Cons:

• "Why should I suffer any financial loss when they could not uphold the terms of the contract?"
• "Deeply disappointed with this venue! I had to cancel my wedding for personal reasons which was explained at the time. I had given over 1 years notice and they still wouldn't give my deposit."
• "They argue that per the terms of the contract, my deposit is 'non-refundable'."
• "They make you pay extra for the using parts of the venue."
• "A lot of additional charges e.g platforms, waste bin collections, in house flowers etc."
• "Only negative was the hidden costs like to add flowers to the stairs and to use the bins which was mandatory?"
• "Failing to answer or return any phone calls."