Ozwald Copplepot; Villainously Good Coffee Reviews Summary

Coffee Quality

Pros:

• "Coffee is honestly the best I’ve had, smooth and great tasting."
• "The best coffee and toasties in town! Perfect if you're popping in to get a quick coffee."
• "Actually the best coffee in Chiswick. Never burnt coffee and always very rich in flavour."
• "The coffee here is off the chain good, and I don't say that lightly."
• "The best thing about Chiswick and that's not an exaggeration. The coffee is one of the best I've tried."
• "This is coffee at its best. The ultimate coffee experience."

Cons:

• "Just to be clear: 2/5 stars for the consistency of the baristas' coffee."
• "As a coffee lover myself, I also have to add that the coffee has a burnt smell which should not be the case."
• "Unfortunately, the only time I went there my coffee was burned and I couldn't finish it."

Atmosphere & Decor

Pros:

• "Unique decor and vibe make this a great place to sit with family & friends."
• "Lovely bohemian simple but friendly cafe."
• "The walls are covered with their loyalty cards which once belonged to customers. The decor is a child's paradise."
• "The decor is super cute! The hot chocolates are AH-MAZING."
• "The decor was themed around the Penguin villain from the Batman comic series."

Cons:

• "To me it looks like they couldn't decide on one theme and went for a bit of everything."
• "However, the place is a bit shabby, messy and under-maintained (especially the toilet)."

Service

Pros:

• "Brilliantly kind and friendly service from those at the till and waiting staff."
• "Happiness in a cup! The best coffee in London and the nicest and friendliest people who run it."
• "The staff are friendly, the service terrific and the coffee is seriously good."
• "The owners Ozzy and Illy are so welcoming and have truly perfected the art of coffee."
• "The staff are incredible, namely Ozzie and Illy. The brûlée latte is hands down the og drink."

Cons:

• "I tried to place a large order the day before and they told me to call in the morning. The person over the phone was extremely rude."
• "They forgot my grilled cheese but boy did they make up for it well. Customer service is on point."
• "Good coffee, but I feel I'm paying for the trendy decoration as well, so it's a bit pricy."

Food Quality

Pros:

• "The food is awesome. There is a hidden secret garden at the rear of the shop."
• "Breakfast was divine if 'toastie' themed today."
• "Best place in Chiswick; one of the best independent places I have been to. They have great food and amazing service."
• "Easily the best Coffee in Chiswick!! And by far the best carrot cake."

Cons:

• "The Danish pastry they served was like old rubber tyres and completely inedible because it was so tough."
• "The only time I went there my coffee was burned and I couldn't finish it. As for the food I had an almond croissant but it must have been from the day before as it was hard and dry."