Window to the Womb Maidstone Reviews Summary

Customer Service and Staff Professionalism

Pros:

• "Our experience was fantastic and the staff were kind, professional and made us feel great during the whole process."
• "Thanks to the staff today for being so lovely and kind! They really made our day today!"
• "Lovely staff and one of the best moments during this pregnancy. Thank you so much xxx"
• "Very friendly staff and very calming atmosphere. Thoroughly enjoyed my experience."
• "All of the staff were kind and friendly, creating a really welcoming atmosphere."
• "The staff made the gender reveal a special time for us both. Thank you so much for making this day extra special for us."
• "The team there were extremely friendly. They were very easy to talk with and made the experience enjoyable."
• "The whole team are absolutely amazing and explain everything so clearly! We were so nervous but it was an amazing experience."

Cons:

• "AVOID THIS PLACE AT ALL COSTS. IF I COULD GIVE NO STARS I WOULD. The way your staff dealt with me was inhumane and did not respect my dignity."
• "So so disappointed. We came for a gender scan a few weeks ago... Sonographer was incredibly unwelcoming from start to finish."
• "Have to say me and my husband was really disappointed in window to the womb😞. The Staff were so unfriendly."
• "Disappointing scan, some of the staff are quite rude and lacking in customer service skills, to say the least."
• "Just avoid. There are so many local clinics that there is absolutely no reason to waste your energy here. Hayley (the clinic owner/franchisee) is unhelpful and with no empathy."
• "Terribly slow and scan pictured they took weren't even worth the wait...also she wasn't to tell the gender aloud as I did want my partner to know and then she told my partner to look up and then gave a boy signal to her colleague."
• "Really not happy with the result as the sonographer was kinda confused, tried to look but he could then he said my bladder is not full which was and he ask me to have fizzy drink."
• "Awful! Had our gender scan today and the sonographer told us initially that we are expecting a boy, but after being asked to go and have a fizzy drink...we was then told we are expecting a girl and not a boy."

Scan Experience and Image Quality

Pros:

• "The rescan was absolutely amazing and we left with the most amazing pictures of our baby girl."
• "Baby was very camera shy... but the staff were absolutely brilliant and gave us every opportunity to try and get baby to cooperate!"
• "We visited the clinic for our 4d fetal well-being scan... Thankfully the persistence paid off and we left with some amazing photos and videos of our baby."
• "We had a fantastic experience for our 4d scan, cannot recommend this place enough. All staff were really friendly and helpful, and made the experience really special."
• "Absolutely stunning place where you are made to feel relaxed and at ease,brilliant service and cost.i would highly recommend to everyone."
• "Had a lovely experience at Window to the Womb in Maidstone on Saturday. Had a 4D scan, was amazing seeing the baby so clearly and taking away pictures."
• "Fantastic experience at Window to the Womb Maidstone. All Scanning Assistants and Sonographer were so helpful and they explained everything in full detail which makes the whole time wonderful."
• "Had a amazing experience yesterday at window to the womb even in this current pandemic my scan didn't feel rushed or anything it was so special for me and my partner."

Cons:

• "our over all experience was very rushed and the scan pictures are terrible."
• "The only reason we used Maidstone is because the King's Hills one was booked up. Next time I will wait, King's Hill you get longer, they are friendly, and you get 5 pictures of your baby."
• "felt like it was rushed, the gender was meant to be a surprise but they put on the screen what the gender was and the picture where awful."
• "Like the staff were nice, but overall the policies and the way it was carried out etc I wouldn’t use them again for my 4D scans or if I wanted a reassurance scan in the future."
• "Terribly slow and scan pictured they took weren't even worth the wait after the scan to have the pictures printed, I'd highly recommend going elsewhere, I will not be back and I will not be suggesting anyone to come here."
• "Really not happy with the result as the sonographer was kinda confused, tried to look but he could then he said my bladder is not full which was and he ask me to have fizzy drink."
• "Let me start by saying the ladies that work here are lovely and caring but the scan was a horrible experience."
• "Awful! Had our gender scan today and the sonographer told us initially that we are expecting a boy, but after being asked to go and have a fizzy drink...we was then told we are expecting a girl and not a boy."