McDonald's Reviews Summary

Customer Service

Pros:

• "staff are kind and helpful and food is up to a good standard"
• "The service was fast and efficient, although someone forgot to put the Big Mac on my tray, so I had to go and ask for it."
• "The restaurant was clean, well-ventilated, bright, and appeared to be in a good state of maintenance and repair."
• "Staff friendly"
• "Very fast and food is nice."
• "Incredibly friendly staff and was clean and tidy."
• "Staff are busy, but food sure does get brought to the table fast."
• "Fast, efficient, tasty & cheap 😀"

Cons:

• "he was incredibly rude and just had an attitude when he said it."
• "My experience with Jamie at McDonald's was a customer service disaster."
• "The staff here treat people disgustingly, well the ones that haven't walked out yet anyway."
• "I was treated in such an awful manner."
• "Unbelievable that all I wanted was a cup of coffee this morning....paid..got issued with a ticket.... waited at least five minutes b4 my ticket was called."
• "Drive thru reasonably quick, but one or two staff are rude, I was attempting got play at the drive thru and the member of staff turned away from me to do something else mid transaction."
• "Very poor service cashier said he had no change to give my partner and told him he didn't know y he was upset he's been doing it all day manager was more concerned about the feelings of the cashier than my partner"
• "Liam the trainee was extremely rude when I asked for sweet chilli sauce with my food."

Food Quality

Pros:

• "food is up to a good standard"
• "definitely one of my more favourite Maccas, chips aren't as nice anymore though seems to be less salt but I'd say that's more to do with how food standards are these days"
• "The food was fantastic, the staff were kind and very helpful."
• "I’ve been here a few times recently. It is one of the few McDonalds I’ve been to where the chips are hot!"
• "Food was as expected, quick easy food on the go."
• "The best McDonald's around,food was hot a fresh the server polite and attentive."
• "Food is decent as usual"
• "Half the battle with a McDonald's breakfast is heat and they get five stars for giving me a piping hot double sausage and egg muffin."

Cons:

• "Not happy about the 'large' fries I got which contained a portion of medium fries!!"
• "The only problem with this particular site is the entrance and exit from the car park."
• "Food not great, bottom bun and box was slightly soggy which suggested it was lying around in a warmer cabinet, lettuce was wilted to bits."
• "Food was not up to par. Was left waiting in the parking lot for the order for almost 20 minutes."
• "The food was up to usual McDonald's standard the premises were awful!! After walking all around (inside) I couldn't find ONE clean table."
• "Large OPEN 24 HOURS sign right outside. After driving for 4 and a half hours needed a place for coffee. Drove to McDonalds after seeing it was open till 5am, which on the opening times on the front door was the given time. Arrived at 23:30 to find out it was closed. Open 24 hours? 🤣"
• "Mobile order chicken mayo ‘NOT SO’ legend first one piece of dry chicken fillet bread and days old lettuce returned as no mayo second wasn’t worth my time returning since the second barely got any mayo chicken was so dry and again days old lettuce.."
• "Drive thru reasonably quick, but one or two staff are rude, I was attempting got play at the drive thru and the member of staff turned away from me to do something else mid transaction, then turned back and just grabbed the money, it wasn't even at a busy time so there was no reason for it"