Address: Seamer Rd, Scarborough, YO12 4DH, United Kingdom
Phone: +441723501501
Rating: 4.8
based on 178 reviews.
Customer Service
Pros:
"Carlo was friendly and helpful and the whole process was smooth and efficient."
"Received excellent customer service from Darren Mcmurray and the team in Scarborough."
"Lorraine at customer service at stoneacre ford Scarborough has been amazing."
"Mike explained everything so clearly and arranged for the car to be brought to Scarborough."
"Thank you Carlo for your outstanding customer service and for looking after me throughout."
"Jack from the Scarborough branch was fab. Very patient, helpful and knowledgeable in my search for a car."
"Chris Short in sales. Nothing was too much trouble. Went out of his way to get a towbar fitted."
"Excellent service Jordan Malpas the salesman who looked after me throughout the process was exceptionally helpful."
Cons:
"They pressured me multiple times to post a positive review upon collecting the car."
"Awful!!! Booked an appointment to see a certain car... Arrived and was told the car had been moved to another site!!"
"The accountant was rude huffing & puffing to my face during discussing the agreement."
"Pressured into writing a good review on the spot, pushy salesmen, add on lots of extras without actually telling you."
"Shocking communication from Stoneacre couldn't even be bothered to contact me to let me know my car was going to be 2 months late."
"Absolute delight to purchase a brand new Vauxhall Corsa... from start to finish the Stoneacre team at Scarborough were an absolute delight."
"Pleasant staff, but under pressure to sell extra items you neither want nor need."
Vehicle Quality
Pros:
"Just purchased my second car with stoneacre."
"I have had many cars from stoneacre and are very happy with the service."
"Would recommend a visit. Very happy with my car."
"Bought a Fiat 500 from Michael and the whole process was pleasurable and went smoothly."
"Just picked up my new Corsa Mike did a brilliant job after me."
"Just bought our first electric car and couldn’t be happier with it."
"Highly recommend, friendly staff, great customer service."
"I had a very positive experience with Stoneacre Scarborough. Travelled from Chesterfield to buy my first car and it was well worth the journey!"
Cons:
"I purchased a car from here around 6 months ago but unfortunately has had numerous issues."
"Car had to go back in three times for silly repairs that should have been spotted before hand over."
"The experience was ok but for any repairs please shop about as they charge far to much money for parts and labour."
"Don't take out the 5 Yr life line guarantee as I have had my 2 lights fixed which will cost almost next to nothing to replace myself."
"I've had two cars from Stoneacre and had no issues with the first one, however the second is enough to put me off purchasing with them again."
"DO NOT USE!!! We have purchased 2 vehicles from here in the last 4 years."
"After my car broke down today (11/2/21) I asked for it to be taken to Stoneacre the dealership and garage which services the car. They were very rude/offish/snappy with me on the phone."
Finance and Pricing
Pros:
"We received a fair price for our old car and were offered several different purchasing options to suit our requirements."
"The whole purchasing experience including the arrangement of the Ford Credit was impressive."
"Stefan was so friendly and helpful, sorting everything for me from part exchanging my car, explaining the different finances."
"The finance advice was very clear as well."
"The staff were all very helpful and I did not once feel overwhelmed or that the staff were pushing me into a sale."
"Darren, the salesman, was very helpful as were the rest of the sales team and we picked the car up within a couple of days."
"Chris did his upmost to ensure I got the best deal and that the extras we discussed were agreed upon."
"Stoneacres Scarborough is a credit to Jonathan really down to earth manager that made the buying process very easy."
Cons:
"Was quoted for discs and pads through stoneacre which came out at £282 i then got a quote from Chris sellers tires and they where £155 for the same service and same parts."
"The first visit we spoke about our budget which was £250 maximum per month. We were very young (19) and were pushed into a finance deal of £350 per month."
"They then added this to our finance and charged us £900 for it (it was already on the vehicle) they also stated the apr would be 7.9% it later came out on the paperwork sent to us it was 15%."
"A complete waste of time! Was quoted completely wrong for a vehicle and the price turned out to be almost twice what my budget was."
"Offered me £1000 for my 2008 Jaguar with less than 50,000 miles on the clock with the only damage a crack on the front nearside bumper where I hit a pheasant. Autotrader offered me fixed price of £3400."
"Despite STONEACRE selling the car for £9000 which only worth £ 6500 by the insurance company (market value)."
"Great fun buying my first brand new car from Jordan! 😆😆😆 - update - since driving out of the car park, I have had nothing but hassle and agro from the vehicle."