Address: Jubilee Cl, Weymouth, DT4 7BG, United Kingdom
Rating: 4.6
based on 125 reviews.
Customer Service
Pros:
"Staff defiantly know what great customer service is!"
"The guy who served me was excellent with his customer service."
"Young chap with beard gave excellent customer service A*****."
"Staff were friendly, helpful, efficient, informative."
"Very helpful guys here, friendly with great customer service."
"Friendly Staff really helpful and knowledgeable couldn't fault any part of my visit even extra advice given 5 stars."
"The staff at Halfords where great really helpful, informative nothing was too much trouble."
Cons:
"Awful customer service, will absolutely not be using their services again."
"Most stores are alright but the customer service is abysmal."
"Every time I've phoned up to see whether they have the thing I need in store they have tried giving me the wrong thing."
"This branch is massively massively understaffed. On many times there is no one at all on the bike section."
"Always friendly staff but on my last 2 visits they didn’t have what I wanted and when I asked if they could recommend where I could get it from they wouldn’t help."
"Stood at car audio getting confused for 30 minutes and nobody approached me."
"Don't go to weymouth Bikehut. They charge you for parts and labour which hasn't been done."
Product Availability and Quality
Pros:
"Shop clean and well stocked, good variety of items."
"New faulty bike was exchanged for a better model. All went smoothly with no hassle."
"Bought a bike via the website. Bike was ready on the date and time agreed and the staff were friendly, informed and capable."
"Great customer service - tested and switched out my failed battery within warranty foc."
"The staff at Halfords (Jubilee Close, Weymouth) have always been very helpful every time I have visited this store."
"Thank you Nadia and the staff of Halfords Weymouth, for doing this without question or delay."
"The gentleman undertaking the servicing is so professional and friendly."
Cons:
"Price on website different from in-store."
"Brought a roof mount bike rack from them that had clearly been opened before I purchased it, took the rack home and there is literally everything missing!"
"To fit a Thule roof bar to my car requires purchasing three separate components. I ordered online and was told they had been delivered to my local store - a 10 mile round trip drive. Only two of the three components were there."
"Reserved online, received email and text to say it was in stock and ready to collect! Got down there to be told it won't be there until tomorrow."
"Website says product available, but not in store."
"Wish they could update website more frequently and tell us what shelf it’s available."
"The first one I bought from Poole as they had none in stock. After 3 weeks it developed a fault."
Staff Expertise and Assistance
Pros:
"Richard was so helpful and knowledgeable about what we needed to do and even showed us how to install the parts."
"Jack was friendly and enthusiastic, professional and knowledgeable."
"The man serving me was very helpful, knowledgeable and gave some excellent advice."
"Very helpful member of staff showed me how to put AdBlue in my car as I'd never done it before."
"Ned who carried out the repairs on our bikes was just excellent, really helpful and taking his time to explain all that he had done and what we should look out for."
"The bike guy fixed my sons bike and gave him some tips for future reference."
"He gave me great help describing how I could alter my bike into a better sitting/back/arm position."
Cons:
"As they are considered 'experts' they should know basics that every car/biker person know."
"According to my receipt I had a car check done....... Funny that, I didn't have my car with me so clearly the store is trying to up their target figures."
"Turns out manager and staff didnt know limits or conduct any measurements, manager incompetent - staff following ‘policy’ and not engineering logic."
"When challenged staff with logical questioning, manager refused to do work."
"Would never use this garage again and advise others to stay clear as policy appears to be to change everything at customers cost."
"We bought two bikes at Christmas that were not put together properly, We started the process of getting this rectified in the March after numerous visits and being told the bike was ready when it wasn't (it was a death trap)."
"The manager felt that was unreasonable and exchanged it with a new one."