"It was easy booking in a conveyancer, Adrian was who valued my house."
"The valuation was booked in quickly, our seller let me know the surveyor turned up first thing in the morning."
"We had Benjamin Hollingworth carry out our survey, this was completed the next day after paying."
"The valuation was booked in quite quickly and completed without any issues."
"Had a great experience, had a text to call them booked it for two days later."
Cons:
"Patrick was a nice fellow in person despite a bumpy booking process where appointments were cancelled."
"Their appointments service should get a complete overhaul and be more customer orientated/friendly! They only work in the mornings."
"I didn't receive a call before the surveyor arrived at my property like was agreed."
"We had all the property details, insisted on taking £1,200 upfront, had contract signed and had a surveyor booked with the property seller."
"I was told to expect a valuer between 9.00 & 13.00, I started calling at 11.00 to confirm that he was coming."
Professionalism and Competence of Surveyors
Pros:
"He was polite and knowledgeable and was happy to explain how valuations are formed."
"The call with Benjamin was so thorough, he spent time going through each concern with me."
"The Valuator was professional and took time to look at all aspects of my property."
"Benjamin Hollingsworth, Bristol surveyor undertook our valuation survey and we found him to be friendly, professional, reliable."
"I've used Connells twice now for RICS Building Surveys on different properties and recommended them to a family member."
Cons:
"The surveyor Daniel McNab was incompetent and his report was like it was for a completely different property."
"Rude and incompetent ‘surveyors’. Don’t appear to use local market comparisons."
"The surveyor turned up, didn’t introduce himself, didn’t know the mortgage company he was valuing on behalf of."
"The surveyor was in the property for no more than 5 minutes. She took some photos on a tablet to be reviewed and left."
"Valued our property much less than we valued it which meant we had to go onto another product."
Accuracy and Reliability of Valuations
Pros:
"We received the valuation the day following the survey and it matched the purchase price exactly which was a huge relief."
"We had a valuation and homebuyers survey and it was arranged within 8 days of the initial phone call."
"Valuation was inline with the purchase price of the property so no nasty surprises there."
"I had absolutely nothing to worry about and feel that some of the negative reviews may have been homeowners with an inflated idea of what their house is worth."
"The reports have been well laid out and easy to read and received quickly."
Cons:
"They missed various problems in the house including a leak in the bathroom which left water marks on downstairs ceiling."
"Undervalued by 30% and with no valid reason!!"
"Valued property 43k less than I expected and there is no appeal procedure."
"The property was valued £90,000 less than all local valuers."
"Valued my BTL rental income for AST at half of going rate."
Customer Service and Communication
Pros:
"Absolutely no problems, they even allowed me to change my appointment a couple of times without a fuss."
"I received a message to say they had not received my signed agreement the day before the survey was due to take place."
"Following a recommendation by my Solicitor I instructed Connells to undertake an RICS condition survey."
"On both occasions, I spoke with a gentleman called James, who was extremely polite and helpful."
"Thank you to Connells who also provided good customer service during phone calls and booking etc."
Cons:
"After complaining they send a surveyor out to look and after weeks of not hearing anything we received a generic email."
"I sent comparables that were provided from the branch manager at my local Connells estate agents and was told that they're not comparable."
"They are useless, incompetent, rude and do not care at all."
"Was rebooked for today between 11 and 12.30 and despite calling office twice I am still waiting."
"Rubbish! Don't give you the correct information on how to effectively book a time slot with a surveyor."