Ripped Knees Reviews Summary

Customer Service

Pros:

• "Love the quad skates I got after wandering into Ripped Knees with very little clue about what I wanted."
• "Great service, new website is very slick."
• "Exceptional!!! My experience with Barry at Ripped Knees from start to finish was exceptional!"
• "Just received my newly purchased FR3 80 Rollerblades today and I'm really happy with them!"
• "Wide range of rollerboots boots on display in-store, really knowledgeable, friendly and patient staff/owner."
• "Cannot recommend these guys enough! My son is 11 and loves coming to the store."
• "Really friendly and helpful staff, I didn't catch his name. Helped me choose a pair of toilet boots that suited me."
• "Outstanding customer service received over the last couple of days."

Cons:

• "If I could give zero stars I would, do not buy from this place please I am warning you."
• "Avoid. Buy 2 pair of FR skates adult and junior, on junior model was impossible to unscrew wheels bolts and inform Ripped Knees, 3 months pass they not done anything not replace not refund. AVOID!!"
• "Horrendous experience - it’s better to stay away than feel sorry."
• "Would not recommend buying from online. Very slow delivery."
• "Absolute rip off didn't send me all parts for a scooter I ordered and the parts I did receive don't fit together they just ignore you and don't deal with it I've been completely robbed of 300 pound for a scooter I cant even use."
• "Ordered custom build scooter as a Christmas present for my boy. Bought in plenty of time for Christmas. Ripped Knees kept in contact to keep me informed of dispatch."
• "DO NOT BUT FROM THIS COMPANY!!! I wish I had read the reviews before ordering my sons scooter from here."
• "Ordered a Christmas present it never came, despite being promised it had been shipped multiple times but they could not supply a tracking number. DO NOT USE."

Product Quality and Selection

Pros:

• "My skates are great and I've subsequently found that they were an excellent price."
• "Great communication with Barry got exactly what I ordered Dryrobe and free mat, quick delivery and great price."
• "Great shop with a huge range of items and excellent customer service."
• "Without doubt the best customer service I have had for decades, Barry & James literally will advise and support you."
• "Wide range of rollerboots boots on display in-store, really knowledgeable, friendly and patient staff/owner."
• "This is a great place with really nice staff and helped me pick out the right stuff for my scooter."
• "Very happy with the service and help from the staff over the last few weeks, James was very helpful and great customer service."
• "Great experience all round, I had wanted to buy a fully built scooter but I wanted to change it slightly and they done that no problem what so ever."

Cons:

• "Roller Skates arrived faulty, was told I’d have new ones sent out but that was a week ago and still not received them."
• "Avoid. Buy 2 pair of FR skates adult and junior, on junior model was impossible to unscrew wheels bolts."
• "Terrible! Order completely wrong! incompatible parts and therefore unable to build the scooter! Very disappointing!"
• "Ripped Knees has terrible customer service and is miss leading as my sons deck said it came with a free £20.00 gift pack with grip tape and stickers he only received a few sticker."
• "Bought Root Industries wheels last month for son's birthday, there was a problem with one of the wheels (dehubbing)."
• "Ordered in good time for Christmas, when no sign of delivery, after a few promises that never materialised."
• "Ordered a scooter and I was told it would come the next day and didn't come."
• "These guys are the Bee's knees!!! I was really poorly at Christmas and couldn't get into the city centre."