Glenbrittle Kennels and Cattery Reviews Summary

Facility Cleanliness and Maintenance

Pros:

• "Our dog stayed here for a few nights earlier this year and there were no issues."
• "The care she received was absolutely amazing. The staff go well above what is expected."
• "When we picked him up he looked so happy and smelt amazing."
• "He came out excited to see us but looked like he wanted to stay longer, they even bathed him before we picked him up."

Cons:

• "We picked him up today and we had to take him straight to a self serve dog wash as he absolutely stunk of urine."
• "Just picked our dog up and the smell of urine in the car was horrendous."
• "Upon collecting him today, he absolutely stinks of urine. It is very clear he has been sat in his own wee."
• "My dog came home very very thin almost anorexic! Looked like he hadn't eaten and he wouldn't give up food. He stunk really bad!"

Staff Behavior and Professionalism

Pros:

• "The staff are very friendly and welcoming and they all interact with the animals."
• "Brilliant and so friendly, fitted us in in such short notice."
• "Staff are amazing, knowledgeable, experienced and reassuring."
• "The staff couldn’t have been more helpful or friendly."

Cons:

• "When we picked up our dog we were treated poorly and received very blunt comments."
• "Communication very poor. When I got there I told the girl I have been trying to call all day and the only response I got was 'yehhhh'."
• "Absolutely shocking service. Not only did he not seem himself when he came out, which I had to go and pick him up early due to a 'flood'."
• "Arrived to pick my dog up unexpectedly to find 3 kennel staff and the receptionist sitting in the shop talking."

Pet Care and Well-being

Pros:

• "Our little yogi has been going to this place for few months now and it’s his favourite place."
• "Our two dogs, a Morkie and a Husky, love their holiday stays at Glenbrittle. They have fun and enjoy using the outdoor play areas."
• "My husky stayed at glenbrittle Kennels for a week and was clearly well looked after."
• "We take our Rottweiler Doja at least twice a week to Glenbrittle and has also stayed over. Everyone is so accommodating."

Cons:

• "First and last time we use them. Just picked our dog up and the smell of urine in the car was horrendous."
• "Our dog was returned with a bad scrape on her nose that hadn't been cleaned and had scabbed over nastily."
• "I put my dog in kennels here for a week when I went to pick her up she didn't look herself she was sneezing and had snot coming out of her nose."
• "Just picked up out doggo after a nine day stay at glenbrittle, she was happy and healthy and looked pristine after her swimming sessions and groom!"