Vue Cinema Carlisle Reviews Summary

Ticket Pricing

Pros:

• "Ticket prices have recently decreased to 4.99 any film at any time which is an amazing offer."
• "Good ticket prices."
• "Definitely the best cinema in Carlisle that always has good films out and for as little as £4.99 per person."
• "I was pleasantly surprised on my visit to view as to how fair the ticket prices were."
• "Regular cinema films not badly priced now at £4.99 per film any time any film."
• "Good pricing compared to other cinemas I have visited and the popcorn size compared to cost is really good."
• "Great ticket prices, friendly helpful staff."

Cons:

• "Food and tickets are overpriced and volume is way too loud in a showing, walked out feeling deaf."
• "The expense of tickets and the extortionate price of sweets and drinks etc makes an outing to Vue a rare treat, especially for families."
• "Of course they make up for reasonable prices with extortionate prices for snacks and drinks."
• "The cinema itself does needs a facelift and the prices are not in the customers best interest. £5.10 for a normal popcorn."
• "Great ticket prices, friendly helpful staff, but, the bags of sweets are just too much why are vue cinemas so sure to charge that much when they are only a quid down the road."

Staff and Service

Pros:

• "The staff are very polite and helpful."
• "Staff friendly and helpful."
• "The 2 girls on the front desk on Saturday 12th March 2022 at 9.45am were very friendly and helpful to my family and I."
• "Staff were friendly and helpful."
• "Staff are happy and friendly enough."
• "Staff are very friendly."
• "Staff are friendly and helpful."

Cons:

• "The staff seem polite but in short supply."
• "Very unorganised for a business that’s quite big not open when it’s states on website staff well where do u start half asleep very rude not a smile or a polite hello not helpful."
• "They are woefully understaffed, leading to huge slow queues at the lobby, with just 1 poor soul on the tills."
• "The way the Manager/supervisor spoke to a disabled customer was disgusting!"
• "I'm so disappointed with this cinema. High cost, naff screens, dirty seats and unhelpful staff."
• "The staff were as helpful and friendly as always."
• "I would have given 5⭐ but there wasn't enough staff on."

Seating and Comfort

Pros:

• "Comfy seats and, if you need extra room, VIP seats can be had."
• "Seats are comfortable enough & the sound and screen are great for a good viewing experience."
• "We had VIP seats so you have much more space."
• "The VIP seats are comfortable and well located."
• "The 'vip' seats are comfortable and have nice legroom."
• "VIP seats were very comfortable."
• "The seats are extremely comfortable."

Cons:

• "Don't bother paying for the VIP seats, they are the exact same as the regular ones but leather."
• "The leather seats that are meant to be premium are very uncomfortable and do not have a lot of leg room."
• "The chairs are not great for sitting on even the VIP ones I have back problems due to disability & find the chairs set off the pain & spasms."
• "It is time to change the carpets and get some reclining seats in the theaters."
• "Now the seating isn't as up to date as others such as parkway Cinema in Workington and these don't recline."
• "Seats give ample room and if you need a bit more room you can pay a bit extra for the VIP seats."
• "Comfortable enough premium seating."

Cleanliness and Maintenance

Pros:

• "Cinema nice and clean."
• "The building is old and the toilets could be updated but they were very clean as was the foyer."
• "Very good service and extremely clean."
• "Always a very clean well run cinema."
• "The cinema is always very clean."
• "Clean and comfortable seats and an excellent viewing experience."
• "The facilities were good and clean."

Cons:

• "Last time I was here, there were real issues with the lift."
• "Strange to say but the place never smells clean - stale popcorn and spilled drinks?"
• "The toilets are either blocked or dirty."
• "It was stinking of wee, both in the toilets and the cinema!! The air was very dry, which caused my friends and I to cough."
• "Not a great experience, unclean, unfriendly and cold; consider other cinemas."
• "Not sure if the minging carpets have seen a vacuum cleaner or been shampooed since the building was erected."
• "Not the cleanest place."