Ruyi Reviews Summary

Food Quality

Pros:

• "Our food came quickly and my sweet and sour chicken was perfect and the spring rolls were big and tasty."
• "Honestly, the second best prawn toast I've ever had. The best curry sauce in London and pretty damn good rice and salt & pepper chicken."
• "Ordered crispy fried noodles with prawn - exactly like the Hong Kong dish it's taken from."
• "The crispy duck and crispy chilli beef were our favourites, probably the best we've ever had from anywhere."
• "The food was delicious, came out quickly, was hot off the grill and had excellent portion sizes."
• "Tried the chicken steamed buns and they were delicious. The sweet and sour chicken was perfect and the fritters were tasty."
• "The duck was moist and greatest duck I’ve tasted. The pork was absolutely to die for!"
• "The starters where plentiful full of choice, we had the crispy duck then the main we had egg fried rice and 3 dishes. Food very fresh and tasted delicious."
• "Really tasty Chinese and helpful waiting staff😋"

Cons:

• "Food not eatable, not chewable. ( chicken lemon and crispy shredded chilli Beef)."
• "The food was flavorless, greasy, and overpriced."
• "Ordered roasted duck and eggplant, both dishes were over-sauced and inedible."
• "The duck was mostly just fat and bones. There was also some brown sauce that had absolutely no taste at all."
• "Both of the meat platters had duck which was basically inedible fat, bones."
• "The service was also very poor - the guy next to us was waiting so long for food he left after 40mins before anything had arrived!"
• "Food sucked. I got Kung Pao Chicken and it went hot at all. It was super sweet."
• "Food was only average and the service underground."
• "The duck was very fatty and had barely any meat… and the shrimp dim sum had an aftertaste of a mop."

Customer Service

Pros:

• "The service was great from the team (young man and the lady who took our order down stairs)."
• "The staff were accommodating and while there was no table immediately, it was a pleasant wait."
• "The team were also very accommodating and always checked on us to make sure everything was OK."
• "The staff were amazingly calm and did a super job. Very impressed."
• "We had very friendly waiters who didn’t shy away from accommodating us and you are welcome to order in Chinese."

Cons:

• "We had to complain twice, and he didn't want to remove it from the bill. He made me so angry that I asked him to remove the service charge, he refused."
• "Waitress was grumpy and very unwelcoming. Forget about service with a smile, how about no smile."
• "Nothing arrived on time. Menu was at the table but no one wanted to take our order."
• "I wasn't impressed when we walked in but one of my friends said that sometimes places looking awful had the best tasting, authentic food."
• "Avoid! Food is very poor - much better options on the same street."
• "Awful experience. The waitress was the rudest staff member I’ve ever come across."
• "The ambience and experience was completely spoilt by the rude service."
• "We were rushed to the table upstairs and the food was really good, we were not rushed out and payed 52 pounds but it was not so busy because few tables around us left earlier than us."
• "Never again. Rude staff, worst service, average food."

Ambience and Atmosphere

Pros:

• "The restaurant atmosphere was average."
• "We were assigned to sit at the front to wait, it was awfully cramped for 7 people. The staff were great, one issue some staff was rude."
• "The outside seating area was also very clean and separated from the crowds nearby."

Cons:

• "The interior felt quite dated and in need of a refurb."
• "Zero ambiance (no music), ambivalent service and mediocre Chinese dishes."
• "The restaurant smelled very bad."
• "The atmosphere was only spoilt by some woman customer wanting to get all the attention."
• "When eating our food we were the last customers in the restaurant which wasn’t the most comforting experience."
• "Things are very pricey, yet apparently you need to total at least £16 in order to eat in - regardless of cash or card."

Price and Value

Pros:

• "I had really tasty and good priced food."
• "The price is fair for the items we got as well. All in all, I will call it a safe choice if you cannot come up with other lunch ideas."
• "Overall the food was great and the price was fair."
• "The food was delicious, came out quickly, was hot off the grill and had excellent portion sizes."
• "Had the set menu for 2. With a beer and a cider was around £48 with service charge. Great food and plenty of it."

Cons:

• "We were disappointed to learn that there was a minimum £16 charge for credit card payments."
• "The food was flavorless, greasy, and overpriced."
• "It absolutely sucks that they charge a service fee for terrible service, why?"
• "The food takes forever. Even the couple next to us was complaining that they were sitting and waiting 45 mins after soup and NO FOOD!!! You’ve been warned!!"
• "SCAMMER ALERT!!!!! They overcharge you. Menu prices and what they charge you are completely different. BIG BIG SCAMMER!! DO NOT DO BUSINESS WITH SCAMMERS!!"