Address: Brunswick St, Birmingham, B1 2JF, United Kingdom
Phone: +441132384200
Rating: 3.7
based on 155 reviews.
Traffic Management and Exit Times
Pros:
"Very handy parking with it being 24hours so didn't feel any need to rush out visit."
"Pre paid parking worked perfectly, just drive up & the camera recognised the car registration & the barrier went up."
"Great Central place to park, we used this car park as utilita areana car park was sold out and it was literally just across the river."
"Great experience for first time using this facility, prepaid and drove straight in and out, number plate recognition."
"Located conveniently for Sealife Centre, Arena Birmingham and Brindley Place."
"Fantastic car park clean and right by the merlin attractions."
"Great location but expensive - £13 for 7.5 hrs (09.00 - 16.30)."
"Massive thank you to CALVIN, who was a tremendous help last night at the brindley place carpark next to the birmingham arena."
Cons:
"Do not use this carpark for gig parking! You will be trapped for hours after!"
"So far I've been sat in my car and not moved out of the space since 1035pm! It's now 1116pm and still no sign of movement."
"I thought prepaying and parking there for Fall Out Boy was a great idea….not when it took over an hour to get out!"
"Avoid at all costs if you are visiting the arena! Absolute joke to get out of, it doesn't have the ability to let out a large number of cars efficiently."
"Do not ever book to use this car park if visiting the arena. After seeing S Club, we have been stuck for forty-five minutes and not moved at all."
"Not fit for purpose. Two hours from 10:30-00:30 after a concert at Symphony Hall."
"DO NOT PARK HERE… especially on a gig night. You’ll be stuck for hours trying to get out."
"Awful to get out. Hour and a half to get out on Saturday night."
Payment and Pre-booking System
Pros:
"Prepaid and it was great. Price is amazing less than £8 for 8 hours."
"Booking online ahead of time allows you to simply drive in and out, with the barriers lifting automatically based on your number plate."
"Tickets were pre booked on line giving my vehicle registration number."
"I used the car park Saturday evening having pre-booked and paid £9 on-line."
"Pre-booked V.I.P parking online with SMS confirmation."
"Faith in humanity restored. Left a laptop bag in the car park, had my wallet, laptop… life in it."
"Parked in VIP to escape early- booked online, but still had to go through the barrier and get a ticket - not in the instructions!"
"Used to love this car park as it’s right next to Sealife centre and cheaper."
Cons:
"However the concerning thing is that they have my card details to take payment if we go over time... well that's inevitable, I prebooked 530-1130pm."
"I had pre booked until 11.30pm so will no doubt be charged extra for something completely out of my control."
"Was going to say experience great...but as I entered car park at 1844 for pre booked space at 1900 I got charged extra £2.50."
"Worst car park ever!! Getting parked, not a problem. Then we were sat for almost an hour, the traffic wasn't moving at all."
"Not happy at all! Parking was fine but you only get a short amount of time to leave which is made difficult when having children to put into car seats."
"I pre booked a ticket believing it would make it easier to park and save time. It did save time, however I have been further charged for 'going over my time'."
"Pre booked V.I.P parking online with SMS confirmation. Received an e-mail 7 hours later for receipt for 'standard parking'."
"Following issues with a parking ticket from my Town Hall Symphony Membership I was given contact details for the attendant at Brindleyplace to resolve my issue."
Customer Service and Staff Assistance
Pros:
"The attendant, Craig, was a big help and couldn't have been more generous in making sure we were okay."
"The parking attendant was very helpful when I was having trouble with my card."
"Great experience for first time using this facility, prepaid and drove straight in and out, number plate recognition, lots of spaces to choose from."
"My fiancé accidentally left a shopping bag on the floor by the car and didn’t realise until she got home. She emailed them and had an instant reply from Hakeem."
"I would like to thank Keith for his great customer service. During our visit today my card was playing up so left us without any other payment option."
"I'd like to thanks one of the Q-Park staff members, RASHID, for doing such a fantastic job at helping me out on Sunday."
"Faith in humanity restored. Left a laptop bag in the car park, had my wallet, laptop… life in it. Found by the amazing patrolman."
"Massive thank you to CALVIN, who was a tremendous help last night at the brindley place carpark next to the birmingham arena."
Cons:
"Tried leaving at 23.05 its now 23.38 and we have not move. Amateur chaos, don't park here in the evening."
"Don't bother using this if there is any event at Arena Birmingham. Took an hour and a half to get out due to their poor system."
"Pre booked V.I.P parking online with SMS confirmation. Received an e-mail 7 hours later for receipt for 'standard parking' & no SMS."
"I know exactly where the car park is as I have been before and I have sat nav. There are extensive road works near the car park and also some recent road access changes."
"Absolute disgrace! treated like a leper! £4.80 to pay no problem. 3 machines that take cash, 1 was frozen, the other didn't take notes."
"Very busy to get on, but found a place. I have the app and bought an advance ticket for the evening and am supposed to press the call button to exit and give a code but it just rang out."
"Hopeless for concerts or shows. It can’t cope with everyone leaving at once and you’ll queue for at least an hour to get out."
"Pre booked V.I.P parking online with SMS confirmation. No response to emails seeking clarification, no SMS received, and telephonic inquiries met with cursory replies."