"Amazing customer service here, Laurence went above and beyond to help us with our enquiries."
"Danyal was very helpful throughout my purchase, from the phone conversation to collect the car."
"Sam was very knowledgeable, not pushy in any way, but skillfully guided us where we needed to be."
"James was excellent and very helpful from first viewing cars to handing over the keys at collection, for my new Kia Stonic."
"Hannah. Her communication throughout the process was excellent and extremely helpful."
"Callum Peel was my sales advisor at kia stockton he went above and beyond my expectations."
"Matt Abson couldn’t have been more helpful and it was an absolute pleasure dealing with him."
Cons:
"Went to the dealership and the salesman were not interested."
"From start to finish customer care really bad."
"Got back to the car and Kia couldn't even be bothered to give it a quick wash or Hoover like the majority so garages now do."
"Shocking example of customer service. I thought Kia was a better company than this. Do not buy a car from this franchise."
"I can't really say anything positive about this place."
"Once we then went back to collect the car, the staff were rude and unfriendly."
"This delay in my view is totally unacceptable and I will not be using Stockton Kia again."
Car Purchase & Trade-In
Pros:
"Collected our new 20 plate Kia sportage today, our second one as we love it!"
"I’m over the moon with my new car, I’d absolutely recommend purchasing from here 5* service."
"Very pleasant from entering the showroom. Greeted by everyone we saw."
"Purchased a less than 2 year old car and traded old car in. Got really good deal on trade in."
"James Mann... got us an excellent deal and went above and beyond to help us."
"Happy with part ex deal too."
"Love my new Stonic and would highly recommend both Kia and the dealership."
Cons:
"Meeting daughter there as taking her car for service no organisation why car was there then said it was for collection pick up when daughter was told no collection as no one was available to do it they need to get organised as customer service is letting them down."
"Even with an appointment kept waiting for 90 mins for a test drive, then another hour after this to see the mobility salesman who had booked in a customer every 30 mins."
"ordered a part from kia stockton yesterday... got told the part is on back order and unknown when it’ll arrive?"
"Had our kia in for a heating fault last year under warranty... Phoned back only to be told they could no longer do the repair!"
"Turn around a little slow compared to other car purchases I have made."
"One niggle was the car driver door had a dent which was not removed which cost me £80 to sort."
"I got a 3 year old kia rio about a month ago was assured the scratches would be sorted, they hadn't done any repairs to the scratches at all."
Aftercare & Service
Pros:
"Kia Picanto serviced today at Stockton Kia as part of the 3 year service plan bought with of the original deal."
"Visited to have the car serviced and tested. Friendly but professional staff at every level made the experience very smooth."
"Perfect car, really looked after me and did any work needed no questions asked."
"All told I cannot fault the aftercare I’ve received from Kia Stockton."
"Excellent service from the first phone call to delivery."
"Today my car had its service and MOT here, and I really can’t recommend this garage enough."
"The service personnel are very friendly and efficient."
Cons:
"Sales team are really good but the after care is appalling."
"10 weeks beginning to end to get a wheel bearing diagnosed and fitted."
"Last year my car was due a service but it came to light that it had not been updated before they gave me the car."
"The key was returned to me, only to find the car hadn't had its courtesy wash and vacuum as stated on the paperwork."
"4 weeks to book my car in for a service."
"I’ve never been so frustrated with the customer service provided than I have with this garage."
"I recently had my car m.o.t by ureselfs a trusted dealer who in the past has given myself outstanding service but on this occasion u failed to deliver my car failed it's m.o.t on two points."