Halfords - Waterlooville Reviews Summary

Customer Service

Pros:

• "Very friendly and efficient service when I had to change the battery in my car in a hurry."
• "The DashCam was then fitted to a very high standard and took a lot less than the predicted 2 hours."
• "Absolutely brilliant..I had a dash cam bought for my birthday by my son and husband. I took it in today for installation."
• "He was polite, knew his stuff and clearly happy in his work."
• "Ordered online, available quickly and when i went i was served quickly and efficiently by a friendly young lady."
• "The staff are always friendly and helpful, prices very reasonable."
• "Amy, Becky and Graham were brilliant and kept trying in -3 degrees to get the bulb in and me back on the road."

Cons:

• "The level of ignorance and rudeness displayed by the customer service team was simply unacceptable."
• "Ordered black paint from them, the paint came out purple."
• "I feel even more disappointed that I used to work for Halfords and that doesn’t sit well that they are doing this at times which are especially tight enough for people with all the fuel price increases."
• "customer service is appalling."
• "Not anymore I'm DONE with Halfords."
• "Basically Havant Halfords are proper scummy and always force extras down your throat."
• "I will not be taking my bikes here to be serviced again. I was pressurised into extra work."

Product Quality

Pros:

• "The bike technician was so helpful and didn’t just charge me for a service when I didn’t need it."
• "Thankyou Alex for fitting a headlight bulb for me, even though the shop was busy I was able to leave my car at Halfords and go shopping."
• "George served us when we were purchasing a first bike and accessories. He couldn't have been more helpful or polite."
• "Have been in the store quite few times for bits and pieces always find staff helpful."
• "Staff are helpful and polite."
• "Extremely Helpful Staff. Fast efficient friendly and chatty."
• "Was acknowledged has soon has I entered and served promptly and professionally."

Cons:

• "The bicycle I purchased was not assembled with the care I might have reasonably expected."
• "The bike lock I brought has the word Advanced written clearly on it! It should immediately be replaced by the word Decrepid to have any accuracy to it! Utter waste of money!"
• "The mudguards were badly fitted and rattled and a support bracket on the rear mudguard was missing altogether."
• "All supermarkets in Waterlooville and many other shops have somewhere to prop up and padlock a bicycle. Halfords which sells bicycles makes no such provision."
• "Bought a Carrera zelos, had all sorts of problems with it... main one being a bent back wheel."
• "The 8 speed hub gear was not correctly adjusted causing the gears to slip and grind."
• "Booked a free bike check as my son's back brake wasn't working plus one pedal is damaged."

Accessibility and Convenience

Pros:

• "They tested the battery within ten minutes and diagnosed the stop/start battery as dead."
• "Bought bulb for my old Volvo and paid £9 to have it fitted. Worth every penny!"
• "Just a little thing, but staff were really helpful and going above and beyond what was expected of them when fitting some lights for my car."
• "Amazing response from Halfords Waterlooville. Ordered a scooter for my grandson by the click and collect option."
• "Highly recommended, staff at front of shop were hugely helpful and friendly."
• "Sport on service, just how it should be done, knowledgeable, friendly and speedy."
• "Excellent service, was greeted on entry by Chris who asked how he could help."

Cons:

• "Surprised there were no Disabled Driver parking spaces for Blue Badge holders."
• "It was quite busy today, I knew where to go for my purchase but an assistant asked if I wanted any help but sometimes it can be empty and you don't see any assistants only the person on the checkout."
• "Went to buy my son a bicycle only to find out you don't sell from your store."
• "terrible customer service .. could have fetched my item .. closed early even for 6pm standards."
• "Give this place a miss if you haven’t got a carer with you as the doors are very heavy and stiff and the shop aisles are hard to manoeuvre in a wheelchair, no lift to get upstairs."
• "Really disappointing service. Went to pick up item only to find it had been cancelled due to non availability."
• "Seems exceptionally slow only one person dealing with queries and taking money very close to just walking out."